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choose better software

JIRA Service Management vs Dynamics 365

US$19.04/month
Not provided by vendor
Overall
4.5 (708)
High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and incidents fast, and push changes with ease.
Dynamics 365's plans can accommodate for households, individuals, or even enterprises.
10/10
  • Activity Tracking
  • CRM
  • Customisable Templates
  • Document Management
  • Email Management
  • Multi-Channel Communication
  • Project Management
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
10/10
  • Activity Tracking
  • CRM
  • Customisable Templates
  • Document Management
  • Email Management
  • Multi-Channel Communication
  • Project Management
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat