---
description: Compare JIRA Service Management vs ShiftLog to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management vs ShiftLog Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [JIRA Service Management \<span\>vs\</span\> ShiftLog](https://www.capterra.co.nz/compare/138769/1096846/jira-service-management/vs/ShiftLog)

# Compare JIRA Service Management vs ShiftLog

Canonical: https://www.capterra.co.nz/compare/138769/1096846/jira-service-management/vs/ShiftLog

> Detailed comparison between JIRA Service Management and ShiftLog. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | ShiftLog |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 770 | 0 |
| **Starting Price** | US$20.00 | US$499.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

### ShiftLog

ShiftLog helps manufacturers improve shift handovers, issue tracking and operational continuity. Primary users include Team Leaders, Production Managers and Operations Managers.

## Key features

### JIRA Service Management

- Access Controls/Permissions
- Activity Tracking
- Asset Tracking
- Bug/Issue Capture
- Commenting/Notes
- Customer Complaint Tracking
- Customisable Reports
- Customisable Templates
- Dashboard
- Data Import/Export
- For IT Project Management
- Issue Scheduling
- Mobile Access
- Monitoring
- Reporting/Analytics
- Scheduling
- Search/Filter
- Support Ticket Management
- Task Management
- Ticket Management

### ShiftLog

- Access Controls/Permissions
- Activity Tracking
- Commenting/Notes
- Customisable Reports
- Dashboard
- Data Import/Export
- Mobile Access
- Monitoring
- Reporting/Analytics
- Search/Filter
- Task Management
- Ticket Management

## Links

- [View JIRA Service Management Profile](https://www.capterra.co.nz/software/138769/jira-service-management)
- [View ShiftLog Profile](https://www.capterra.co.nz/software/1096846/ShiftLog)
- [View Original Comparison](https://www.capterra.co.nz/compare/138769/1096846/jira-service-management/vs/ShiftLog)

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