---
description: Compare Oracle B2C Service vs Zendesk Suite to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Oracle B2C Service vs Zendesk Suite Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Oracle B2C Service \<span\>vs\</span\> Zendesk Suite](https://www.capterra.co.nz/compare/136659/164283/oracle-right-now/vs/zendesk)

# Compare Oracle B2C Service vs Zendesk Suite

Canonical: https://www.capterra.co.nz/compare/136659/164283/oracle-right-now/vs/zendesk

> Detailed comparison between Oracle B2C Service and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Oracle B2C Service | Zendesk Suite |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 32 | 4072 |
| **Starting Price** | - | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Oracle B2C Service

Oracle B2C Service is designed for business looking to improve customer service and staff productivity by streamlining chat, social media, call, and virtual assistance communication channels.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Oracle B2C Service

- Call Centre Management
- Call Routing
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customer History
- Data Import/Export
- Email Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Self Service Portal
- Social Media Integration
- Workflow Management

### Zendesk Suite

- Call Centre Management
- Call Routing
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Database
- Customer History
- Data Import/Export
- Email Management
- Interaction Tracking
- Knowledge Base Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Self Service Portal
- Social Media Integration
- Workflow Management

## Links

- [View Oracle B2C Service Profile](https://www.capterra.co.nz/software/136659/oracle-right-now)
- [View Zendesk Suite Profile](https://www.capterra.co.nz/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.co.nz/compare/136659/164283/oracle-right-now/vs/zendesk)

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