---
description: Compare Salesforce Service Cloud vs Urbest to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud vs Urbest Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> Urbest](https://www.capterra.co.nz/compare/136189/193375/salesforce/vs/urbest)

# Compare Salesforce Service Cloud vs Urbest

Canonical: https://www.capterra.co.nz/compare/136189/193375/salesforce/vs/urbest

> Detailed comparison between Salesforce Service Cloud and Urbest. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Urbest |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 823 | 33 |
| **Starting Price** | US$25.00 | US$600.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### Urbest

Urbest's collaborative job tracking platform allows organisations to seamlessly capture, organise, track and take actions in workloads between issuers, managers and workers.&#10;

## Key features

### Salesforce Service Cloud

- API
- Activity Tracking
- Asset Tracking
- Billing & Invoicing
- CRM
- Contract/License Management
- Customer Database
- Dispatch Management
- Document Management
- IT Incident Management
- Job Tracking
- Monitoring
- Multi-Channel Communication
- Reminders
- Routing
- Scheduling
- Service History
- Status Tracking
- Surveys & Feedback
- Work Order Creation

### Urbest

- API
- Activity Tracking
- Asset Tracking
- Billing & Invoicing
- CRM
- Contract/License Management
- Customer Database
- Dispatch Management
- Document Management
- IT Incident Management
- Job Tracking
- Monitoring
- Multi-Channel Communication
- Reminders
- Routing
- Scheduling
- Service History
- Status Tracking
- Surveys & Feedback
- Work Order Creation

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.co.nz/software/136189/salesforce)
- [View Urbest Profile](https://www.capterra.co.nz/software/193375/urbest)
- [View Original Comparison](https://www.capterra.co.nz/compare/136189/193375/salesforce/vs/urbest)

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