---
description: Compare Salesforce Service Cloud vs Siebel CRM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud vs Siebel CRM Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> Siebel CRM](https://www.capterra.co.nz/compare/136189/168367/salesforce/vs/siebel-marketing-resource-management)

# Compare Salesforce Service Cloud vs Siebel CRM

Canonical: https://www.capterra.co.nz/compare/136189/168367/salesforce/vs/siebel-marketing-resource-management

> Detailed comparison between Salesforce Service Cloud and Siebel CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Siebel CRM |
| **Overall rating** | 4.5/5 | 4.1/5 |
| **Total Reviews** | 824 | 51 |
| **Starting Price** | US$25.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### Siebel CRM

\-

## Key features

### Salesforce Service Cloud

- Asset Tracking
- Automatic Call Distribution
- Call Tracking
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Templates
- Fuel Tracking
- Help Desk Management
- Lead Management
- Monitoring
- Performance Management
- Real-Time Data
- Reminders
- Risk Analysis
- Route Optimisation
- Scheduling
- Service History
- Support Ticket Management
- Transfers/Routing
- Work Order Creation

### Siebel CRM

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.co.nz/software/136189/salesforce)
- [View Siebel CRM Profile](https://www.capterra.co.nz/software/168367/siebel-marketing-resource-management)
- [View Original Comparison](https://www.capterra.co.nz/compare/136189/168367/salesforce/vs/siebel-marketing-resource-management)

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