---
description: Compare Intercom vs Zoho CRM to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Intercom vs Zoho CRM Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/32454/knowledge-base/software) > [Intercom \<span\>vs\</span\> Zoho CRM](https://www.capterra.co.nz/compare/134347/155928/intercom/vs/zoho-crm)

# Compare Intercom vs Zoho CRM

Canonical: https://www.capterra.co.nz/compare/134347/155928/intercom/vs/zoho-crm

> Detailed comparison between Intercom and Zoho CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Intercom | Zoho CRM |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 1132 | 6969 |
| **Starting Price** | US$39.00 | US$14.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Intercom

Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries.

### Zoho CRM

Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM.

## Key features

### Intercom

- AI/Machine Learning
- API
- Activity Tracking
- Client Management
- Configurable Workflow
- Customisable Templates
- Dashboard
- Engagement Tracking
- For Startups
- Help Desk Management
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Real-Time Data
- Segmentation
- Survey/Poll Management
- Surveys & Feedback
- Website Integration
- Website Visitor Tracking

### Zoho CRM

- AI/Machine Learning
- API
- Activity Tracking
- Client Management
- Configurable Workflow
- Customisable Templates
- Dashboard
- Engagement Tracking
- For Startups
- Help Desk Management
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Real-Time Data
- Segmentation
- Survey/Poll Management
- Surveys & Feedback
- Website Integration
- Website Visitor Tracking

## Links

- [View Intercom Profile](https://www.capterra.co.nz/software/134347/intercom)
- [View Zoho CRM Profile](https://www.capterra.co.nz/software/155928/zoho-crm)
- [View Original Comparison](https://www.capterra.co.nz/compare/134347/155928/intercom/vs/zoho-crm)

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