---
description: Compare Freshservice vs SimplyDesk to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs SimplyDesk Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshservice \<span\>vs\</span\> SimplyDesk](https://www.capterra.co.nz/compare/132997/198382/freshservice/vs/simplydesk)

# Compare Freshservice vs SimplyDesk

Canonical: https://www.capterra.co.nz/compare/132997/198382/freshservice/vs/simplydesk

> Detailed comparison between Freshservice and SimplyDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | SimplyDesk |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 685 | 4 |
| **Starting Price** | US$19.00 | €360.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### SimplyDesk

IT Department &#10;Information Systems Department&#10;IT Services&#10;IT Consulting Companies&#10;Software Publishers&#10;Customer Service&#10;General Services

## Key features

### Freshservice

- API
- Activity Tracking
- Asset Tracking
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Dashboard
- Document Management
- Email Management
- Help Desk Management
- IT Asset Tracking
- License Management
- Monitoring
- Multi-Channel Communication
- Process/Workflow Automation
- Real-Time Chat
- Status Tracking
- Supplier Management
- Support Ticket Management
- Surveys & Feedback

### SimplyDesk

- API
- Activity Tracking
- Asset Tracking
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Dashboard
- Document Management
- Email Management
- Help Desk Management
- IT Asset Tracking
- License Management
- Monitoring
- Multi-Channel Communication
- Process/Workflow Automation
- Real-Time Chat
- Status Tracking
- Supplier Management
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshservice Profile](https://www.capterra.co.nz/software/132997/freshservice)
- [View SimplyDesk Profile](https://www.capterra.co.nz/software/198382/simplydesk)
- [View Original Comparison](https://www.capterra.co.nz/compare/132997/198382/freshservice/vs/simplydesk)

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