---
description: Compare Freshservice vs XIA Configuration to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs XIA Configuration Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Freshservice \<span\>vs\</span\> XIA Configuration](https://www.capterra.co.nz/compare/132997/151631/freshservice/vs/xia-configuration-server)

# Compare Freshservice vs XIA Configuration

Canonical: https://www.capterra.co.nz/compare/132997/151631/freshservice/vs/xia-configuration-server

> Detailed comparison between Freshservice and XIA Configuration. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | XIA Configuration |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 689 | 17 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### XIA Configuration

XIA Configuration is used across sectors from healthcare, local government to shipping and banking organizations both in-house and by managed IT support providers and outsourcers.

## Key features

### Freshservice

- Automated Discovery
- Change Tracking
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Customisable Branding
- Disaster Recovery
- Document Storage
- Documentation Management
- Event Logs
- Help Desk Management
- IT Asset Tracking
- Inventory Management
- Patch Management
- Process/Workflow Automation
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Scheduling
- Search/Filter

### XIA Configuration

- Change Tracking
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Customisable Branding
- Disaster Recovery
- Document Storage
- Documentation Management
- Event Logs
- Help Desk Management
- IT Asset Tracking
- Inventory Management
- Patch Management
- Process/Workflow Automation
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Scheduling
- Search/Filter

## Links

- [View Freshservice Profile](https://www.capterra.co.nz/software/132997/freshservice)
- [View XIA Configuration Profile](https://www.capterra.co.nz/software/151631/xia-configuration-server)
- [View Original Comparison](https://www.capterra.co.nz/compare/132997/151631/freshservice/vs/xia-configuration-server)

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