---
description: Compare Freshservice vs Snipe-IT to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs Snipe-IT Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Freshservice \<span\>vs\</span\> Snipe-IT](https://www.capterra.co.nz/compare/132997/150016/freshservice/vs/snipe-it)

# Compare Freshservice vs Snipe-IT

Canonical: https://www.capterra.co.nz/compare/132997/150016/freshservice/vs/snipe-it

> Detailed comparison between Freshservice and Snipe-IT. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | Snipe-IT |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 689 | 22 |
| **Starting Price** | US$19.00 | US$0.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Snipe-IT

Small to mid-sized businesses that need to track software licenses, hardware assets, accessories, and consumables throughout the asset lifecycle.

## Key features

### Freshservice

- API
- Asset Tracking
- Audit Management
- Automated Discovery
- Change Management
- Cost Tracking
- Customer Complaint Tracking
- For IT Project Management
- Inventory Management
- Issue Scheduling
- Knowledge Base Management
- Maintenance Management
- Monitoring
- Prioritisation
- Procurement Management
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Supplier Management
- Task Management
- Workflow Management

### Snipe-IT

- API
- Asset Tracking
- Audit Management
- Change Management
- Cost Tracking
- Inventory Management
- Knowledge Base Management
- Maintenance Management
- Monitoring
- Prioritisation
- Procurement Management
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Supplier Management
- Task Management
- Workflow Management

## Links

- [View Freshservice Profile](https://www.capterra.co.nz/software/132997/freshservice)
- [View Snipe-IT Profile](https://www.capterra.co.nz/software/150016/snipe-it)
- [View Original Comparison](https://www.capterra.co.nz/compare/132997/150016/freshservice/vs/snipe-it)

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