---
description: Compare Freshservice vs CA Service Desk Manager to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs CA Service Desk Manager Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Freshservice \<span\>vs\</span\> CA Service Desk Manager](https://www.capterra.co.nz/compare/132997/145590/freshservice/vs/ca-service-desk-manager)

# Compare Freshservice vs CA Service Desk Manager

Canonical: https://www.capterra.co.nz/compare/132997/145590/freshservice/vs/ca-service-desk-manager

> Detailed comparison between Freshservice and CA Service Desk Manager. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | CA Service Desk Manager |
| **Overall rating** | 4.5/5 | 3.5/5 |
| **Total Reviews** | 704 | 13 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### CA Service Desk Manager

IT service desk users, decision-makers, and analysts.

## Key features

### Freshservice

- Asset Tracking
- Automated Discovery
- Change Management
- Customer Complaint Tracking
- Customisable Templates
- Dashboard
- For IT Project Management
- IT Asset Management
- Incident Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Mobile App
- Monitoring
- Multi-Channel Communication
- Real-Time Data
- Risk Analysis
- Scheduling
- Self Service Portal
- Support Ticket Management

### CA Service Desk Manager

- Change Management
- Dashboard
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Mobile App
- Multi-Channel Communication
- Self Service Portal
- Support Ticket Management

## Links

- [View Freshservice Profile](https://www.capterra.co.nz/software/132997/freshservice)
- [View CA Service Desk Manager Profile](https://www.capterra.co.nz/software/145590/ca-service-desk-manager)
- [View Original Comparison](https://www.capterra.co.nz/compare/132997/145590/freshservice/vs/ca-service-desk-manager)

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