---
description: Compare Freshservice vs OpenText ZENworks Service Desk to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs OpenText ZENworks Service Desk Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshservice \<span\>vs\</span\> OpenText ZENworks Service Desk](https://www.capterra.co.nz/compare/132997/1049722/freshservice/vs/zenworks-service-desk)

# Compare Freshservice vs OpenText ZENworks Service Desk

Canonical: https://www.capterra.co.nz/compare/132997/1049722/freshservice/vs/zenworks-service-desk

> Detailed comparison between Freshservice and OpenText ZENworks Service Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | OpenText ZENworks Service Desk |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 685 | 0 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### OpenText ZENworks Service Desk

\-

## Key features

### Freshservice

- Analytics
- Asset Tracking
- Automated Discovery
- Change Management
- Configuration Management
- Customer Complaint Tracking
- Customisable Templates
- For IT Project Management
- Incident Management
- Incident Reporting
- Issue Scheduling
- Knowledge Base Management
- Monitoring
- Problem Management
- Real-Time Data
- Risk Analysis
- Scheduling
- Self Service Portal
- Support Ticket Management
- Task Management

### OpenText ZENworks Service Desk

- Analytics
- Change Management
- Configuration Management
- Incident Management
- Incident Reporting
- Knowledge Base Management
- Problem Management
- Self Service Portal
- Task Management

## Links

- [View Freshservice Profile](https://www.capterra.co.nz/software/132997/freshservice)
- [View OpenText ZENworks Service Desk Profile](https://www.capterra.co.nz/software/1049722/zenworks-service-desk)
- [View Original Comparison](https://www.capterra.co.nz/compare/132997/1049722/freshservice/vs/zenworks-service-desk)

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