---
description: Compare Vivantio vs ProProfs Help Desk to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Vivantio vs ProProfs Help Desk Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Vivantio \<span\>vs\</span\> ProProfs Help Desk](https://www.capterra.co.nz/compare/132880/200141/vivantio/vs/proprofs-help-desk)

# Compare Vivantio vs ProProfs Help Desk

Canonical: https://www.capterra.co.nz/compare/132880/200141/vivantio/vs/proprofs-help-desk

> Detailed comparison between Vivantio and ProProfs Help Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Vivantio | ProProfs Help Desk |
| **Overall rating** | 4.3/5 | 4.9/5 |
| **Total Reviews** | 178 | 14 |
| **Starting Price** | US$59.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Documentation, Videos |

## Best for

### Vivantio

Medium to large businesses looking for scalable service management software to maintain customer satisfaction throughout high growth.

### ProProfs Help Desk

We serve companies of every sphere, whether your company is into marketing, healthcare, customer support, or any other industry. We also serve companies of all sizes, startups to large enterprises.

## Key features

### Vivantio

- API
- Analytics
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### ProProfs Help Desk

- API
- Analytics
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Vivantio Profile](https://www.capterra.co.nz/software/132880/vivantio)
- [View ProProfs Help Desk Profile](https://www.capterra.co.nz/software/200141/proprofs-help-desk)
- [View Original Comparison](https://www.capterra.co.nz/compare/132880/200141/vivantio/vs/proprofs-help-desk)

-----

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