---
description: Compare Five9 vs Zendesk Suite to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Five9 vs Zendesk Suite Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/30940/voip/software) > [Five9 \<span\>vs\</span\> Zendesk Suite](https://www.capterra.co.nz/compare/132405/164283/five9/vs/zendesk)

# Compare Five9 vs Zendesk Suite

Canonical: https://www.capterra.co.nz/compare/132405/164283/five9/vs/zendesk

> Detailed comparison between Five9 and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Five9 | Zendesk Suite |
| **Overall rating** | 4.2/5 | 4.4/5 |
| **Total Reviews** | 481 | 4072 |
| **Starting Price** | US$159.00 | US$39.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Five9

Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Five9

- API
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Inbound Call Centre
- Live Chat
- Multi-Channel Communication
- Progressive Dialer
- Real-Time Data
- Recording
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback

### Zendesk Suite

- API
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Inbound Call Centre
- Live Chat
- Multi-Channel Communication
- Progressive Dialer
- Real-Time Data
- Recording
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Five9 Profile](https://www.capterra.co.nz/software/132405/five9)
- [View Zendesk Suite Profile](https://www.capterra.co.nz/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.co.nz/compare/132405/164283/five9/vs/zendesk)

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