---
description: Compare Five9 vs Aspect Unified IP to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Five9 vs Aspect Unified IP Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [Five9 \<span\>vs\</span\> Aspect Unified IP](https://www.capterra.co.nz/compare/132405/161744/five9/vs/alvaria)

# Compare Five9 vs Aspect Unified IP

Canonical: https://www.capterra.co.nz/compare/132405/161744/five9/vs/alvaria

> Detailed comparison between Five9 and Aspect Unified IP. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Five9 | Aspect Unified IP |
| **Overall rating** | 4.2/5 | 4.3/5 |
| **Total Reviews** | 481 | 69 |
| **Starting Price** | US$159.00 | US$90.00 |
| **Free Trial** | No | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation |

## Best for

### Five9

Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors.

### Aspect Unified IP

\-

## Key features

### Five9

- Alerts/Escalation
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Recording
- Call Routing
- Call Scheduling
- Call Tracking
- Call Transfer
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- Computer Telephony Integration
- FCC Compliance
- FTC Compliance
- List Management
- Multi-Channel Communication
- Performance Management
- Predictive Dialer
- Reporting/Analytics

### Aspect Unified IP

- Alerts/Escalation
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Recording
- Call Routing
- Call Scheduling
- Call Transfer
- Campaign Management
- Campaign Specific Caller ID
- Chat/Messaging
- FCC Compliance
- FTC Compliance
- List Management
- Multi-Channel Communication
- Performance Management
- Predictive Dialer
- Reporting/Analytics

## Links

- [View Five9 Profile](https://www.capterra.co.nz/software/132405/five9)
- [View Aspect Unified IP Profile](https://www.capterra.co.nz/software/161744/alvaria)
- [View Original Comparison](https://www.capterra.co.nz/compare/132405/161744/five9/vs/alvaria)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Five9 vs Aspect Unified IP Comparison - Capterra New Zealand 2026","description":"Compare Five9 vs Aspect Unified IP to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.","url":"https://www.capterra.co.nz/compare/132405/161744/five9/vs/alvaria","about":[{"@id":"https://www.capterra.co.nz/software/132405/five9#software"},{"@id":"https://www.capterra.co.nz/software/161744/alvaria#software"}],"breadcrumb":{"@id":"https://www.capterra.co.nz/compare/132405/161744/five9/vs/alvaria#breadcrumblist"},"@id":"https://www.capterra.co.nz/compare/132405/161744/five9/vs/alvaria#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"name":"Five9","description":"Five9 is a cloud contact center as a service (CCaaS) platform that enables organizations to deliver exceptional customer experiences. It offers advanced orchestration across the customer journey, enhancing both customer and agent experiences with intelligent features. The cloud-based architecture provides scalability and remote capabilities, allowing businesses to adapt quickly. Five9 integrates seamlessly with leading CRM and unified communications systems, offering agents real-time context for personalized interactions.\n\nIts AI-powered features, such as intelligent virtual agents, agent assist, and workflow automation, drive efficiency and performance. Advanced analytics and reporting tools provide insights to optimize operations and customer experience.  The Five9 Intelligent CX Platform provides end-to-end solutions with digital engagement, analytics, WEM, and AI to enable businesses to deliver joyful CX, increase agent productivity and deliver tangible business results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/35740019-5369-4941-918b-a545144d2513.png","url":"https://www.capterra.co.nz/software/132405/five9","@id":"https://www.capterra.co.nz/software/132405/five9#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":481},"offers":{"price":"159","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows on premise, Linux on premise, Platform ipad"},{"name":"Aspect Unified IP","description":"Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to form the Alvaria CX Suite for on-premises and private cloud deployments. Starting in early 2022.","url":"https://www.capterra.co.nz/software/161744/alvaria","@id":"https://www.capterra.co.nz/software/161744/alvaria#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":69},"offers":{"price":"90","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise"},{"@id":"https://www.capterra.co.nz/compare/132405/161744/five9/vs/alvaria#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Center Workforce Management Software","position":2,"item":"/directory/32607/call-center-workforce-management/software","@type":"ListItem"},{"name":"Five9 vs Aspect Unified IP","position":3,"item":"https://www.capterra.co.nz/compare/132405/161744/five9/vs/alvaria","@type":"ListItem"}]}]}
</script>