---
description: Compare Lime Connect vs Zammad to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Lime Connect vs Zammad Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/32448/chatbot/software) > [Lime Connect \<span\>vs\</span\> Zammad](https://www.capterra.co.nz/compare/131558/207587/userlike-live-chat/vs/zammad)

# Compare Lime Connect vs Zammad

Canonical: https://www.capterra.co.nz/compare/131558/207587/userlike-live-chat/vs/zammad

> Detailed comparison between Lime Connect and Zammad. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Lime Connect | Zammad |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 647 | 7 |
| **Starting Price** | US$100.00 | US$5.80 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Lime Connect

Lime Connect works for any company size and adapts to your needs and business goals. Small and medium-sized companies, NGOs as well as large corporations like Toyota already rely on us.

### Zammad

Zammad can be used in any industry for either external communication (e.g. customer service) or internal correspondence (e.g. IT support).

## Key features

### Lime Connect

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customisable Branding
- Customisable Templates
- Knowledge Base Management
- Mobile App
- Multi-Channel Communication
- Natural Language Processing
- Performance Metrics
- Personalisation
- Real-Time Notifications
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Third-Party Integrations
- Transfers/Routing
- Workflow Management

### Zammad

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customisable Branding
- Knowledge Base Management
- Mobile App
- Multi-Channel Communication
- Performance Metrics
- Personalisation
- Real-Time Notifications
- Reporting/Analytics
- Social Media Integration
- Third-Party Integrations
- Workflow Management

## Links

- [View Lime Connect Profile](https://www.capterra.co.nz/software/131558/userlike-live-chat)
- [View Zammad Profile](https://www.capterra.co.nz/software/207587/zammad)
- [View Original Comparison](https://www.capterra.co.nz/compare/131558/207587/userlike-live-chat/vs/zammad)

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