---
description: Compare Total Contacts & HelpDesk vs Kustomer to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Total Contacts & HelpDesk vs Kustomer Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Total Contacts & HelpDesk \<span\>vs\</span\> Kustomer](https://www.capterra.co.nz/compare/127283/158128/tele-support-helpdesk/vs/kustomer)

# Compare Total Contacts & HelpDesk vs Kustomer

Canonical: https://www.capterra.co.nz/compare/127283/158128/tele-support-helpdesk/vs/kustomer

> Detailed comparison between Total Contacts & HelpDesk and Kustomer. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Total Contacts & HelpDesk | Kustomer |
| **Overall rating** | 4.3/5 | 4.6/5 |
| **Total Reviews** | 24 | 79 |
| **Starting Price** | US$480.00 | US$89.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Total Contacts & HelpDesk

Total Contacts \&amp; HelpDesk Solution, our all-in-one CRM will help any business or organization of any size.

### Kustomer

Mid-market and Enterprise. Retail/etail, Marketplaces, Subscription companies, Healthcare, Financial, Professional services, Software/tech, Wholesalers, Logistics and transportation services.

## Key features

### Total Contacts & HelpDesk

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Multi-Channel Communication
- Prioritisation
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

### Kustomer

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customisable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Multi-Channel Communication
- Natural Language Processing
- Prioritisation
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Links

- [View Total Contacts & HelpDesk Profile](https://www.capterra.co.nz/software/127283/tele-support-helpdesk)
- [View Kustomer Profile](https://www.capterra.co.nz/software/158128/kustomer)
- [View Original Comparison](https://www.capterra.co.nz/compare/127283/158128/tele-support-helpdesk/vs/kustomer)

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