---
description: Compare GLPI vs Zendesk Suite to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: GLPI vs Zendesk Suite Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [License Management Software](/directory/10016/license-management/software) > [GLPI \<span\>vs\</span\> Zendesk Suite](https://www.capterra.co.nz/compare/126254/164283/glpi/vs/zendesk)

# Compare GLPI vs Zendesk Suite

Canonical: https://www.capterra.co.nz/compare/126254/164283/glpi/vs/zendesk

> Detailed comparison between GLPI and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | GLPI | Zendesk Suite |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 41 | 4072 |
| **Starting Price** | €19.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### GLPI

GLPI can be use from small to very large organizations

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### GLPI

- API
- Activity Dashboard
- Asset Tracking
- Change Management
- Contract/License Management
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Incident Management
- Knowledge Base Management
- Problem Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Third-Party Integrations
- Ticket Management

### Zendesk Suite

- API
- Activity Dashboard
- Asset Tracking
- Change Management
- Contract/License Management
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Incident Management
- Knowledge Base Management
- Problem Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management
- Third-Party Integrations
- Ticket Management

## Links

- [View GLPI Profile](https://www.capterra.co.nz/software/126254/glpi)
- [View Zendesk Suite Profile](https://www.capterra.co.nz/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.co.nz/compare/126254/164283/glpi/vs/zendesk)

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