---
description: Compare GLPI vs JIRA Service Management to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: GLPI vs JIRA Service Management Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [GLPI \<span\>vs\</span\> JIRA Service Management](https://www.capterra.co.nz/compare/126254/138769/glpi/vs/jira-service-management)

# Compare GLPI vs JIRA Service Management

Canonical: https://www.capterra.co.nz/compare/126254/138769/glpi/vs/jira-service-management

> Detailed comparison between GLPI and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | GLPI | JIRA Service Management |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 41 | 763 |
| **Starting Price** | €19.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### GLPI

GLPI can be use from small to very large organizations

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

## Key features

### GLPI

- API
- Access Controls/Permissions
- Asset Lifecycle Management
- Asset Tracking
- Change Management
- Contract/License Management
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Incident Management
- Inventory Management
- Monitoring
- Problem Management
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Supplier Management
- Support Ticket Management
- Task Management
- Ticket Management

### JIRA Service Management

- API
- Access Controls/Permissions
- Asset Lifecycle Management
- Asset Tracking
- Change Management
- Contract/License Management
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Incident Management
- Inventory Management
- Monitoring
- Problem Management
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Supplier Management
- Support Ticket Management
- Task Management
- Ticket Management

## Links

- [View GLPI Profile](https://www.capterra.co.nz/software/126254/glpi)
- [View JIRA Service Management Profile](https://www.capterra.co.nz/software/138769/jira-service-management)
- [View Original Comparison](https://www.capterra.co.nz/compare/126254/138769/glpi/vs/jira-service-management)

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