---
description: Compare PagerDuty vs Freshservice to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: PagerDuty vs Freshservice Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Log Management Software](/directory/30856/log-management/software) > [PagerDuty \<span\>vs\</span\> Freshservice](https://www.capterra.co.nz/compare/125693/132997/pagerduty/vs/freshservice)

# Compare PagerDuty vs Freshservice

Canonical: https://www.capterra.co.nz/compare/125693/132997/pagerduty/vs/freshservice

> Detailed comparison between PagerDuty and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | PagerDuty | Freshservice |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 219 | 692 |
| **Starting Price** | US$10.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### PagerDuty

Engineering teams, Support Teams, System Administrators, NOC teams at any scale -- from startups to Fortune 500 companies.

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Key features

### PagerDuty

- API
- Access Controls/Permissions
- Dashboard
- Email Alerts
- Email Management
- Event Logs
- IT Reporting
- Incident Management
- Incident Reporting
- Issue Management
- Maintenance Scheduling
- Mobile Alerts
- Monitoring
- On Call Scheduling
- Prioritisation
- Project Management
- Scheduling
- Single Sign On
- Task Management
- Workflow Management

### Freshservice

- API
- Access Controls/Permissions
- Dashboard
- Email Alerts
- Email Management
- Event Logs
- IT Reporting
- Incident Management
- Incident Reporting
- Issue Management
- Maintenance Scheduling
- Mobile Alerts
- Monitoring
- On Call Scheduling
- Prioritisation
- Project Management
- Scheduling
- Single Sign On
- Task Management
- Workflow Management

## Links

- [View PagerDuty Profile](https://www.capterra.co.nz/software/125693/pagerduty)
- [View Freshservice Profile](https://www.capterra.co.nz/software/132997/freshservice)
- [View Original Comparison](https://www.capterra.co.nz/compare/125693/132997/pagerduty/vs/freshservice)

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