---
description: Compare osTicket vs Freshservice to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: osTicket vs Freshservice Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [osTicket \<span\>vs\</span\> Freshservice](https://www.capterra.co.nz/compare/125118/132997/osticket/vs/freshservice)

# Compare osTicket vs Freshservice

Canonical: https://www.capterra.co.nz/compare/125118/132997/osticket/vs/freshservice

> Detailed comparison between osTicket and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | osTicket | Freshservice |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 75 | 689 |
| **Starting Price** | US$12.00 | US$19.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### osTicket

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Key features

### osTicket

- Automated Responses
- Automated Routing
- Customisable Forms
- Customizable Fields
- Dashboard
- Help Desk Management
- Knowledge Base Management
- Knowledge Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management

### Freshservice

- Asset Tracking
- Automated Discovery
- Automated Responses
- Automated Routing
- Customer Complaint Tracking
- Customisable Forms
- Customisable Templates
- Customizable Fields
- Dashboard
- For IT Project Management
- Help Desk Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Templates
- Ticket Management

## Links

- [View osTicket Profile](https://www.capterra.co.nz/software/125118/osticket)
- [View Freshservice Profile](https://www.capterra.co.nz/software/132997/freshservice)
- [View Original Comparison](https://www.capterra.co.nz/compare/125118/132997/osticket/vs/freshservice)

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