---
description: Compare Freshdesk vs Inserve to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Inserve Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Inserve](https://www.capterra.co.nz/compare/124981/203908/freshdesk/vs/inserve)

# Compare Freshdesk vs Inserve

Canonical: https://www.capterra.co.nz/compare/124981/203908/freshdesk/vs/inserve

> Detailed comparison between Freshdesk and Inserve. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Inserve |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3408 | 27 |
| **Starting Price** | US$19.00 | €63.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Inserve

Privately owned IT companies, mostly Managed Service Providers. The companies have services like virtual workspaces, VoIP, hosting, security and hardware.

## Key features

### Freshdesk

- API
- Activity Tracking
- CRM
- Collaboration Tools
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Email Templates
- IT Asset Management
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Reporting/Analytics
- SSL Security
- Single Sign On
- Support Ticket Management
- Workflow Management

### Inserve

- API
- Activity Tracking
- CRM
- Collaboration Tools
- Customer Database
- Customisable Branding
- Customisable Templates
- Email Management
- Email Templates
- IT Asset Management
- Incident Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Project Management
- Reporting/Analytics
- SSL Security
- Single Sign On
- Support Ticket Management
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.nz/software/124981/freshdesk)
- [View Inserve Profile](https://www.capterra.co.nz/software/203908/inserve)
- [View Original Comparison](https://www.capterra.co.nz/compare/124981/203908/freshdesk/vs/inserve)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs Inserve Comparison - Capterra New Zealand 2026","description":"Compare Freshdesk vs Inserve to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.","url":"https://www.capterra.co.nz/compare/124981/203908/freshdesk/vs/inserve","about":[{"@id":"https://www.capterra.co.nz/software/124981/freshdesk#software"},{"@id":"https://www.capterra.co.nz/software/203908/inserve#software"}],"breadcrumb":{"@id":"https://www.capterra.co.nz/compare/124981/203908/freshdesk/vs/inserve#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.nz/compare/124981/203908/freshdesk/vs/inserve#webpage","isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"name":"Freshdesk","description":"Freshdesk is an AI-powered customer service platform that unifies support channels in one intuitive workspace. It features a centralized Command Center that consolidates conversations, intelligence, and insights for efficient issue resolution. The system includes omnichannel support capabilities, advanced ticketing functionality, and automated workflows for routing and prioritization.\n\nFreddy AI, the platform's intelligent assistant, handles repetitive queries automatically while providing agents with summaries, translations, and reply suggestions to enhance productivity. The system includes self-service options through knowledge bases and AI agents that help resolve customer inquiries.\n\nFreshdesk integrates with existing business applications, creating a connected environment for customer service teams. The platform combines ticketing and conversational support in one system, enabling teams to deliver consistent service across email, chat, social media, and self-service channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6d61daff-13f3-4715-beac-2bad2e1338c9.png","url":"https://www.capterra.co.nz/software/124981/freshdesk","@type":"SoftwareApplication","@id":"https://www.capterra.co.nz/software/124981/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Inserve","description":"Inserve offers complete business software for Managed Service Providers, without making it complex. This gives you back the overview on your service desk and leaves you time for valuable work.\n\nInserve offers a ticketing solution, asset management, time registration, a self-service portal, quotations, a project management module, a plan board and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ae96fb50-708a-4c3e-8da4-f163b7f8c2f7.png","url":"https://www.capterra.co.nz/software/203908/inserve","@type":"SoftwareApplication","@id":"https://www.capterra.co.nz/software/203908/inserve#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":27},"offers":{"price":"63","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Freshdesk vs Inserve","position":3,"item":"https://www.capterra.co.nz/compare/124981/203908/freshdesk/vs/inserve","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/compare/124981/203908/freshdesk/vs/inserve#breadcrumblist"}]}
</script>