---
description: Compare Freshdesk vs Agile Promoter to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Agile Promoter Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Agile Promoter](https://www.capterra.co.nz/compare/124981/171231/freshdesk/vs/agile-promoter)

# Compare Freshdesk vs Agile Promoter

Canonical: https://www.capterra.co.nz/compare/124981/171231/freshdesk/vs/agile-promoter

> Detailed comparison between Freshdesk and Agile Promoter. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Agile Promoter |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 3410 | 1 |
| **Starting Price** | US$19.00 | R$30.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Agile Promoter

Trade Marketing agencies, Retail Brands/Industries

## Key features

### Freshdesk

- API
- Activity Tracking
- Analytics
- Archiving & Retention
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Communication
- Customer Complaint Tracking
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Project Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Wiki

### Agile Promoter

- Scheduling

## Links

- [View Freshdesk Profile](https://www.capterra.co.nz/software/124981/freshdesk)
- [View Agile Promoter Profile](https://www.capterra.co.nz/software/171231/agile-promoter)
- [View Original Comparison](https://www.capterra.co.nz/compare/124981/171231/freshdesk/vs/agile-promoter)

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