---
description: Compare Freshdesk vs Properly to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Properly Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Properly](https://www.capterra.co.nz/compare/124981/164315/freshdesk/vs/properly)

# Compare Freshdesk vs Properly

Canonical: https://www.capterra.co.nz/compare/124981/164315/freshdesk/vs/properly

> Detailed comparison between Freshdesk and Properly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Properly |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3408 | 45 |
| **Starting Price** | US$19.00 | US$5.40 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Properly

Airbnb hosts and vacation rental property managers who need to need to manage cleaning and other home services, and who need to find quality cleaners and other service providers.

## Key features

### Freshdesk

- API
- Archiving & Retention
- Automatic Call Distribution
- Computer Telephony Integration
- Contact Management
- Customer Complaint Tracking
- Customisable Reports
- Customisable Templates
- Dashboard
- Engagement Tracking
- Monitoring
- Project Management
- Real-Time Notifications
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Wiki

### Properly

- API
- Contact Management
- Customisable Reports
- Monitoring
- Real-Time Notifications
- Scheduling
- Task Management
- Third-Party Integrations

## Links

- [View Freshdesk Profile](https://www.capterra.co.nz/software/124981/freshdesk)
- [View Properly Profile](https://www.capterra.co.nz/software/164315/properly)
- [View Original Comparison](https://www.capterra.co.nz/compare/124981/164315/freshdesk/vs/properly)

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