---
description: Compare Freshdesk vs Unthread to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Unthread Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> Unthread](https://www.capterra.co.nz/compare/124981/1070214/freshdesk/vs/Unthread)

# Compare Freshdesk vs Unthread

Canonical: https://www.capterra.co.nz/compare/124981/1070214/freshdesk/vs/Unthread

> Detailed comparison between Freshdesk and Unthread. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Unthread |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 3408 | 3 |
| **Starting Price** | US$19.00 | US$50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Unthread

• IT&#10;• HR&#10;• Customer support \&amp; Customer success&#10;• RevOps

## Key features

### Freshdesk

- API
- Analytics
- Archiving & Retention
- Automated Routing
- Automatic Call Distribution
- CRM
- Computer Telephony Integration
- Customer Communication
- Customer Complaint Tracking
- Customisable Templates
- Dashboard
- Engagement Tracking
- Knowledge Base Management
- Live Chat
- Monitoring
- Project Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Wiki

### Unthread

- Automated Routing
- CRM
- Customer Communication
- Knowledge Base Management
- Live Chat
- Support Ticket Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.nz/software/124981/freshdesk)
- [View Unthread Profile](https://www.capterra.co.nz/software/1070214/Unthread)
- [View Original Comparison](https://www.capterra.co.nz/compare/124981/1070214/freshdesk/vs/Unthread)

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