---
description: Compare Freshdesk vs monday service to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs monday service Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> monday service](https://www.capterra.co.nz/compare/124981/1069948/freshdesk/vs/monday-service)

# Compare Freshdesk vs monday service

Canonical: https://www.capterra.co.nz/compare/124981/1069948/freshdesk/vs/monday-service

> Detailed comparison between Freshdesk and monday service. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | monday service |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3408 | 108 |
| **Starting Price** | US$19.00 | US$31.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### monday service

\-

## Key features

### Freshdesk

- API
- Activity Tracking
- Analytics
- CRM
- Collaboration Tools
- Communication Management
- Customer Communication
- Customisable Templates
- Dashboard
- IT Asset Management
- Inbox Management
- Incident Management
- Multi-Channel Communication
- Prioritisation
- Project Management
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### monday service

- API
- Activity Tracking
- Analytics
- CRM
- Collaboration Tools
- Communication Management
- Customer Communication
- Customisable Templates
- Dashboard
- IT Asset Management
- Inbox Management
- Incident Management
- Multi-Channel Communication
- Prioritisation
- Project Management
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.nz/software/124981/freshdesk)
- [View monday service Profile](https://www.capterra.co.nz/software/1069948/monday-service)
- [View Original Comparison](https://www.capterra.co.nz/compare/124981/1069948/freshdesk/vs/monday-service)

-----

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