---
description: Compare Freshdesk vs Zendesk Talk to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs Zendesk Talk Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Zendesk Talk](https://www.capterra.co.nz/compare/124981/1024298/freshdesk/vs/zendesk-talk)

# Compare Freshdesk vs Zendesk Talk

Canonical: https://www.capterra.co.nz/compare/124981/1024298/freshdesk/vs/zendesk-talk

> Detailed comparison between Freshdesk and Zendesk Talk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Zendesk Talk |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3415 | 21 |
| **Starting Price** | US$19.00 | US$49.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Zendesk Talk

\-

## Key features

### Freshdesk

- Automated Routing
- Automatic Call Distribution
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Chat/Messaging
- Computer Telephony Integration
- Contact Management
- Customer Complaint Tracking
- Customizable Fields
- Dashboard
- IVR
- Interaction Tracking
- Multi-Channel Communication
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management

### Zendesk Talk

- Automated Routing
- Automatic Call Distribution
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Chat/Messaging
- Computer Telephony Integration
- Contact Management
- Customizable Fields
- Dashboard
- IVR
- Interaction Tracking
- Multi-Channel Communication
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management

## Links

- [View Freshdesk Profile](https://www.capterra.co.nz/software/124981/freshdesk)
- [View Zendesk Talk Profile](https://www.capterra.co.nz/software/1024298/zendesk-talk)
- [View Original Comparison](https://www.capterra.co.nz/compare/124981/1024298/freshdesk/vs/zendesk-talk)

-----

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