---
description: Compare Freshdesk vs BookStack to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshdesk vs BookStack Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk \<span\>vs\</span\> BookStack](https://www.capterra.co.nz/compare/124981/1024155/freshdesk/vs/bookstack)

# Compare Freshdesk vs BookStack

Canonical: https://www.capterra.co.nz/compare/124981/1024155/freshdesk/vs/bookstack

> Detailed comparison between Freshdesk and BookStack. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | BookStack |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 3408 | 3 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | FAQs/Forum, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | Not Offered |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### BookStack

\-

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Automatic Call Distribution
- Catalog Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- Drag & Drop
- Engagement Tracking
- Full Text Search
- Knowledge Base Management
- Monitoring
- Multi-Language
- Project Management
- SSL Security
- Single Sign On
- Support Ticket Management
- Survey/Poll Management
- Wiki

### BookStack

- API
- Access Controls/Permissions
- Catalog Management
- Customisable Branding
- Customisable Templates
- Drag & Drop
- Full Text Search
- Knowledge Base Management
- Multi-Language
- SSL Security
- Single Sign On

## Links

- [View Freshdesk Profile](https://www.capterra.co.nz/software/124981/freshdesk)
- [View BookStack Profile](https://www.capterra.co.nz/software/1024155/bookstack)
- [View Original Comparison](https://www.capterra.co.nz/compare/124981/1024155/freshdesk/vs/bookstack)

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