---
description: Compare CallFire vs Ricochet360 to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CallFire vs Ricochet360 Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Call Tracking Software](/directory/30901/call-tracking/software) > [CallFire \<span\>vs\</span\> Ricochet360](https://www.capterra.co.nz/compare/106571/141932/callfire-cloud-call-center/vs/ricochet)

# Compare CallFire vs Ricochet360

Canonical: https://www.capterra.co.nz/compare/106571/141932/callfire-cloud-call-center/vs/ricochet

> Detailed comparison between CallFire and Ricochet360. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CallFire | Ricochet360 |
| **Overall rating** | 4.3/5 | 4.8/5 |
| **Total Reviews** | 26 | 82 |
| **Starting Price** | US$599.00 | US$24.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### CallFire

With the CallFire system, any sized customer is ideal. The software is easily scaleable to maximize a lean startup team, or help improve efficiency on the enterprise level.

### Ricochet360

Ricochet360 is the All-In-One sales and marketing automation platform is ideal for SMB, SME, and Large Enterprise companies looking to efficiently scale their sales operations.

## Key features

### CallFire

- API
- Auto-Dialer
- CRM
- Call Centre Management
- Call Disposition
- Call Logging
- Call Routing
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Dashboard
- Data Management
- Inbound Call Centre
- Keyword Tracking
- Lead Distribution
- Manual Dialer
- Outbound Call Centre
- Progressive Dialer
- Reporting/Analytics

### Ricochet360

- API
- Auto-Dialer
- CRM
- Call Centre Management
- Call Disposition
- Call Logging
- Call Routing
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Dashboard
- Data Management
- Inbound Call Centre
- Keyword Tracking
- Lead Distribution
- Manual Dialer
- Outbound Call Centre
- Progressive Dialer
- Reporting/Analytics

## Links

- [View CallFire Profile](https://www.capterra.co.nz/software/106571/callfire-cloud-call-center)
- [View Ricochet360 Profile](https://www.capterra.co.nz/software/141932/ricochet)
- [View Original Comparison](https://www.capterra.co.nz/compare/106571/141932/callfire-cloud-call-center/vs/ricochet)

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