---
description: Compare Zendesk Suite vs Chaty to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk Suite vs Chaty Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Zendesk Suite \<span\>vs\</span\> Chaty](https://www.capterra.co.nz/compare/164283/1024481/zendesk/vs/chaty)

# Compare Zendesk Suite vs Chaty

Canonical: https://www.capterra.co.nz/compare/164283/1024481/zendesk/vs/chaty

> Detailed comparison between Zendesk Suite and Chaty. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Chaty |
| **Overall rating** | 4.4/5 | 5.0/5 |
| **Total Reviews** | 4072 | 41 |
| **Starting Price** | US$39.00 | US$0.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Best for

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

### Chaty

Great for e-commerce, digital agencies, and any website that wants to provide customer support via multiple channels. &#10;Use Chaty to answer queries, receive feedback, and chat with your customers.

## Key features

### Zendesk Suite

- Activity Dashboard
- Chat/Messaging
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Engagement
- Customisable Branding
- Geotargeting
- Interaction Tracking
- Lead Management
- Mobile Access
- Offline Form
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Third-Party Integrations
- Usage Tracking/Analytics
- Widgets

### Chaty

- Activity Dashboard
- Chat/Messaging
- Customer Engagement
- Customisable Branding
- Geotargeting
- Interaction Tracking
- Mobile Access
- Offline Form
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Third-Party Integrations
- Usage Tracking/Analytics
- Widgets

## Links

- [View Zendesk Suite Profile](https://www.capterra.co.nz/software/164283/zendesk)
- [View Chaty Profile](https://www.capterra.co.nz/software/1024481/chaty)
- [View Original Comparison](https://www.capterra.co.nz/compare/164283/1024481/zendesk/vs/chaty)

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