---
description: Compare LiveAgent vs Simplify360 to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Simplify360 Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Social CRM Tools](/directory/31584/social-crm-tools/software) > [LiveAgent \<span\>vs\</span\> Simplify360](https://www.capterra.co.nz/compare/102188/211771/liveagent/vs/simplify360)

# Compare LiveAgent vs Simplify360

Canonical: https://www.capterra.co.nz/compare/102188/211771/liveagent/vs/simplify360

> Detailed comparison between LiveAgent and Simplify360. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Simplify360 |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 1787 | 15 |
| **Starting Price** | US$15.00 | ₹39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Simplify360

Enterprises, Startups, Small Businesses, Individuals - anyone with Digital Engagement and Social Media needs

## Key features

### LiveAgent

- Call Tracking
- Call Tracking Metrics
- Chatbot
- Communication Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Support
- Customisable Templates
- Email Monitoring
- Feedback Management
- Lead Management
- Live Chat
- Monitoring
- Natural Language Processing
- Recording
- Reporting/Analytics
- Routing
- Support Ticket Management
- Transfers/Routing
- Video Support

### Simplify360

- Chatbot
- Communication Management
- Customer Support
- Feedback Management
- Live Chat
- Monitoring
- Reporting/Analytics
- Routing
- Video Support

## Links

- [View LiveAgent Profile](https://www.capterra.co.nz/software/102188/liveagent)
- [View Simplify360 Profile](https://www.capterra.co.nz/software/211771/simplify360)
- [View Original Comparison](https://www.capterra.co.nz/compare/102188/211771/liveagent/vs/simplify360)

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