---
description: Compare LiveAgent vs thinQ to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs thinQ Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> thinQ](https://www.capterra.co.nz/compare/102188/168289/liveagent/vs/thinq)

# Compare LiveAgent vs thinQ

Canonical: https://www.capterra.co.nz/compare/102188/168289/liveagent/vs/thinq

> Detailed comparison between LiveAgent and thinQ. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | thinQ |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 1753 | 5 |
| **Starting Price** | US$15.00 | US$0.01 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### thinQ

SaaS platforms, carriers, VoIP providers, enterprise-level companies, call centers

## Key features

### LiveAgent

- API
- Activity Dashboard
- Automatic Call Distribution
- Call Centre Management
- Call Recording
- Call Routing
- Call Tracking
- Caller ID
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Live Chat
- Monitoring
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Third-Party Integrations
- Unified Communications
- Video Conferencing
- VoIP Connection

### thinQ

- API
- Activity Dashboard
- Automatic Call Distribution
- Call Centre Management
- Call Recording
- Call Routing
- Call Tracking
- Caller ID
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Live Chat
- Monitoring
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Third-Party Integrations
- Unified Communications
- Video Conferencing
- VoIP Connection

## Links

- [View LiveAgent Profile](https://www.capterra.co.nz/software/102188/liveagent)
- [View thinQ Profile](https://www.capterra.co.nz/software/168289/thinq)
- [View Original Comparison](https://www.capterra.co.nz/compare/102188/168289/liveagent/vs/thinq)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs thinQ Comparison - Capterra New Zealand 2026","description":"Compare LiveAgent vs thinQ to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.","url":"https://www.capterra.co.nz/compare/102188/168289/liveagent/vs/thinq","about":[{"@id":"https://www.capterra.co.nz/software/102188/liveagent#software"},{"@id":"https://www.capterra.co.nz/software/168289/thinq#software"}],"breadcrumb":{"@id":"https://www.capterra.co.nz/compare/102188/168289/liveagent/vs/thinq#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.nz/compare/102188/168289/liveagent/vs/thinq#webpage","isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.co.nz/software/102188/liveagent","@type":"SoftwareApplication","@id":"https://www.capterra.co.nz/software/102188/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"thinQ","description":"thinQ by Commio provides complete control over every aspect of your inbound and outbound calling with a smart, flexible API platform. With innovative Intelligent Cost Routing and the industry's only Toll-Free LCR, thinQ enables you to take advantage of optimized calling rates across multiple providers with disaster recovery, load balancing and call analytics baked into the software. Origination services also allow companies to order local and Toll-Free numbers and enable SMS/MMS, CNAM, and LRN.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f7b1522a-ddcb-4582-a030-ab052e2c82e7.png","url":"https://www.capterra.co.nz/software/168289/thinq","@type":"SoftwareApplication","@id":"https://www.capterra.co.nz/software/168289/thinq#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":5},"offers":{"price":"0.01","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Quality Assurance Software","position":2,"item":"/directory/33415/contact-center-quality-assurance/software","@type":"ListItem"},{"name":"LiveAgent vs thinQ","position":3,"item":"https://www.capterra.co.nz/compare/102188/168289/liveagent/vs/thinq","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/compare/102188/168289/liveagent/vs/thinq#breadcrumblist"}]}
</script>