---
description: Compare LiveAgent vs Shelf to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Shelf Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Portal Software](/directory/14/portal/software) > [LiveAgent \<span\>vs\</span\> Shelf](https://www.capterra.co.nz/compare/102188/146524/liveagent/vs/shelf)

# Compare LiveAgent vs Shelf

Canonical: https://www.capterra.co.nz/compare/102188/146524/liveagent/vs/shelf

> Detailed comparison between LiveAgent and Shelf. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Shelf |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 1753 | 106 |
| **Starting Price** | US$15.00 | US$10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Shelf

Enterprise AI users, knowledge management professionals, contact centers, and companies utilizing GenAI solutions.

## Key features

### LiveAgent

- API
- Activity Tracking
- Archiving & Retention
- Audit Trail
- CRM
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- Full Text Search
- Live Chat
- Natural Language Processing
- Performance Metrics
- Real-Time Reporting
- SSL Security
- Single Sign On
- Surveys & Feedback
- Video Support
- Website Integration

### Shelf

- API
- Activity Tracking
- Archiving & Retention
- Audit Trail
- CRM
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- Full Text Search
- Live Chat
- Natural Language Processing
- Performance Metrics
- Real-Time Reporting
- SSL Security
- Single Sign On
- Surveys & Feedback
- Video Support
- Website Integration

## Links

- [View LiveAgent Profile](https://www.capterra.co.nz/software/102188/liveagent)
- [View Shelf Profile](https://www.capterra.co.nz/software/146524/shelf)
- [View Original Comparison](https://www.capterra.co.nz/compare/102188/146524/liveagent/vs/shelf)

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