---
description: Compare LiveAgent vs Hiver to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Hiver Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [LiveAgent \<span\>vs\</span\> Hiver](https://www.capterra.co.nz/compare/102188/142975/liveagent/vs/hiver)

# Compare LiveAgent vs Hiver

Canonical: https://www.capterra.co.nz/compare/102188/142975/liveagent/vs/hiver

> Detailed comparison between LiveAgent and Hiver. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Hiver |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 1753 | 146 |
| **Starting Price** | US$15.00 | US$55.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Hiver

Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing.

## Key features

### LiveAgent

- Activity Tracking
- Analytics
- Customer Communication
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Email Monitoring
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Real-Time Chat
- Reminders
- SSL Security
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Hiver

- Activity Tracking
- Analytics
- Customer Communication
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Email Monitoring
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Real-Time Chat
- Reminders
- SSL Security
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.capterra.co.nz/software/102188/liveagent)
- [View Hiver Profile](https://www.capterra.co.nz/software/142975/hiver)
- [View Original Comparison](https://www.capterra.co.nz/compare/102188/142975/liveagent/vs/hiver)

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