---
description: Compare LiveAgent vs NiCE CXone to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs NiCE CXone Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveAgent \<span\>vs\</span\> NiCE CXone](https://www.capterra.co.nz/compare/102188/134775/liveagent/vs/incontact-call-center-software)

# Compare LiveAgent vs NiCE CXone

Canonical: https://www.capterra.co.nz/compare/102188/134775/liveagent/vs/incontact-call-center-software

> Detailed comparison between LiveAgent and NiCE CXone. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | NiCE CXone |
| **Overall rating** | 4.7/5 | 4.2/5 |
| **Total Reviews** | 1755 | 581 |
| **Starting Price** | US$15.00 | US$71.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### NiCE CXone

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Performance Management
- Recording
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### NiCE CXone

- AI/Machine Learning
- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Performance Management
- Recording
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.capterra.co.nz/software/102188/liveagent)
- [View NiCE CXone Profile](https://www.capterra.co.nz/software/134775/incontact-call-center-software)
- [View Original Comparison](https://www.capterra.co.nz/compare/102188/134775/liveagent/vs/incontact-call-center-software)

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