---
description: Compare LiveAgent vs Olark to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Olark Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent \<span\>vs\</span\> Olark](https://www.capterra.co.nz/compare/102188/125957/liveagent/vs/olark)

# Compare LiveAgent vs Olark

Canonical: https://www.capterra.co.nz/compare/102188/125957/liveagent/vs/olark

> Detailed comparison between LiveAgent and Olark. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Olark |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 1753 | 471 |
| **Starting Price** | US$15.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Olark

Olark Live Chat is ideal for higher education and small- to mid-sized businesses in a wide range of markets, including retail, eCommerce, SaaS, education, and more.

## Key features

### LiveAgent

- API
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- File Sharing
- Geotargeting
- Mobile Access
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Olark

- API
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- File Sharing
- Geotargeting
- Mobile Access
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View LiveAgent Profile](https://www.capterra.co.nz/software/102188/liveagent)
- [View Olark Profile](https://www.capterra.co.nz/software/125957/olark)
- [View Original Comparison](https://www.capterra.co.nz/compare/102188/125957/liveagent/vs/olark)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Olark Comparison - Capterra New Zealand 2026","description":"Compare LiveAgent vs Olark to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.","url":"https://www.capterra.co.nz/compare/102188/125957/liveagent/vs/olark","about":[{"@id":"https://www.capterra.co.nz/software/102188/liveagent#software"},{"@id":"https://www.capterra.co.nz/software/125957/olark#software"}],"breadcrumb":{"@id":"https://www.capterra.co.nz/compare/102188/125957/liveagent/vs/olark#breadcrumblist"},"@id":"https://www.capterra.co.nz/compare/102188/125957/liveagent/vs/olark#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.co.nz/software/102188/liveagent","@id":"https://www.capterra.co.nz/software/102188/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Olark","description":"Olark Live Chat is the easiest way to add live chat to your website. \nOver 40,000 organizations including small businesses, large businesses, non-profits, government entities, and higher education choose Olark. \n\nAdd an Olark chat box to your site and start helping more customers and closing more sales. Olark integrates with a number of CRM, eCommerce and Help Desk platforms to provide you with automation, chatbots, and key customer insights.\n\nGDPR Ready, WCAG 2.1 AA Accessible, and NIST 800-53","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4c4dd71f-e232-42d6-a3af-1299cbd53d9f.jpeg","url":"https://www.capterra.co.nz/software/125957/olark","@id":"https://www.capterra.co.nz/software/125957/olark#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":471},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.co.nz/compare/102188/125957/liveagent/vs/olark#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgent vs Olark","position":3,"item":"https://www.capterra.co.nz/compare/102188/125957/liveagent/vs/olark","@type":"ListItem"}]}]}
</script>