---
description: Compare LiveAgent vs Bitrix24 to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Bitrix24 Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Cloud Communication Platforms](/directory/31362/cloud-communication-platform/software) > [LiveAgent \<span\>vs\</span\> Bitrix24](https://www.capterra.co.nz/compare/102188/113540/liveagent/vs/bitrix24)

# Compare LiveAgent vs Bitrix24

Canonical: https://www.capterra.co.nz/compare/102188/113540/liveagent/vs/bitrix24

> Detailed comparison between LiveAgent and Bitrix24. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Bitrix24 |
| **Overall rating** | 4.7/5 | 4.2/5 |
| **Total Reviews** | 1753 | 984 |
| **Starting Price** | US$15.00 | €61.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Bitrix24

Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more.

## Key features

### LiveAgent

- Account Management
- Automatic Call Distribution
- Client Management
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customisable Templates
- For Startups
- Help Desk Management
- Lead Management
- Monitoring
- Multi-User Collaboration
- Performance Management
- Recording
- Reminders
- Support Ticket Management
- Task Automation
- Transfers/Routing
- Video Chat
- Video Conferencing

### Bitrix24

- Account Management
- Automatic Call Distribution
- Client Management
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customisable Templates
- For Startups
- Help Desk Management
- Lead Management
- Monitoring
- Multi-User Collaboration
- Performance Management
- Recording
- Reminders
- Support Ticket Management
- Task Automation
- Transfers/Routing
- Video Chat
- Video Conferencing

## Links

- [View LiveAgent Profile](https://www.capterra.co.nz/software/102188/liveagent)
- [View Bitrix24 Profile](https://www.capterra.co.nz/software/113540/bitrix24)
- [View Original Comparison](https://www.capterra.co.nz/compare/102188/113540/liveagent/vs/bitrix24)

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