---
description: Compare LiveAgent vs Hermes to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Hermes Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> Hermes](https://www.capterra.co.nz/compare/102188/1087445/liveagent/vs/Hermes)

# Compare LiveAgent vs Hermes

Canonical: https://www.capterra.co.nz/compare/102188/1087445/liveagent/vs/Hermes

> Detailed comparison between LiveAgent and Hermes. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Hermes |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 1753 | 0 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Hermes

Hermes Chatbot by Fixein is designed for customer support teams, corporate websites, organizations managing FAQs, and businesses seeking AI-driven communication solutions.

## Key features

### LiveAgent

- AI/Machine Learning
- Automated Responses
- Automated Routing
- Call Tracking
- Call Tracking Metrics
- Chatbot
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Experience Management
- Customer Support
- Customisable Templates
- Email Monitoring
- Lead Management
- Monitoring
- Multi-Language
- Natural Language Processing
- Recording
- Support Ticket Management
- Task Automation
- Transfers/Routing

### Hermes

- AI/Machine Learning
- Automated Responses
- Automated Routing
- Chatbot
- Customer Experience Management
- Customer Support
- Multi-Language
- Natural Language Processing
- Transfers/Routing

## Links

- [View LiveAgent Profile](https://www.capterra.co.nz/software/102188/liveagent)
- [View Hermes Profile](https://www.capterra.co.nz/software/1087445/Hermes)
- [View Original Comparison](https://www.capterra.co.nz/compare/102188/1087445/liveagent/vs/Hermes)

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