---
description: Compare LiveAgent vs Unthread to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Unthread Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> Unthread](https://www.capterra.co.nz/compare/102188/1070214/liveagent/vs/Unthread)

# Compare LiveAgent vs Unthread

Canonical: https://www.capterra.co.nz/compare/102188/1070214/liveagent/vs/Unthread

> Detailed comparison between LiveAgent and Unthread. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Unthread |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 1753 | 3 |
| **Starting Price** | US$15.00 | US$50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Unthread

• IT&#10;• HR&#10;• Customer support \&amp; Customer success&#10;• RevOps

## Key features

### LiveAgent

- Automated Routing
- Automatic Call Distribution
- CRM
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customer Communication
- Customer Complaint Tracking
- Customisable Templates
- Email Monitoring
- Knowledge Base Management
- Lead Management
- Live Chat
- Monitoring
- Natural Language Processing
- Real-Time Data
- Recording
- Support Ticket Management
- Task Automation
- Transfers/Routing

### Unthread

- Automated Routing
- CRM
- Customer Communication
- Knowledge Base Management
- Live Chat
- Support Ticket Management

## Links

- [View LiveAgent Profile](https://www.capterra.co.nz/software/102188/liveagent)
- [View Unthread Profile](https://www.capterra.co.nz/software/1070214/Unthread)
- [View Original Comparison](https://www.capterra.co.nz/compare/102188/1070214/liveagent/vs/Unthread)

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