---
description: Compare LiveAgent vs CallFire to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs CallFire Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> CallFire](https://www.capterra.co.nz/compare/102188/106571/liveagent/vs/callfire-cloud-call-center)

# Compare LiveAgent vs CallFire

Canonical: https://www.capterra.co.nz/compare/102188/106571/liveagent/vs/callfire-cloud-call-center

> Detailed comparison between LiveAgent and CallFire. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | CallFire |
| **Overall rating** | 4.7/5 | 4.3/5 |
| **Total Reviews** | 1753 | 26 |
| **Starting Price** | US$15.00 | US$599.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### CallFire

With the CallFire system, any sized customer is ideal. The software is easily scaleable to maximize a lean startup team, or help improve efficiency on the enterprise level.

## Key features

### LiveAgent

- API
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Routing
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customer History
- Dashboard
- Inbound Call Centre
- Manual Dialer
- Outbound Call Centre
- Phone Key Input
- Reminders
- Reporting/Analytics
- Survey/Poll Management
- Text to Speech

### CallFire

- API
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Routing
- Call Scripting
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customer History
- Dashboard
- Inbound Call Centre
- Manual Dialer
- Outbound Call Centre
- Phone Key Input
- Reminders
- Reporting/Analytics
- Survey/Poll Management
- Text to Speech

## Links

- [View LiveAgent Profile](https://www.capterra.co.nz/software/102188/liveagent)
- [View CallFire Profile](https://www.capterra.co.nz/software/106571/callfire-cloud-call-center)
- [View Original Comparison](https://www.capterra.co.nz/compare/102188/106571/liveagent/vs/callfire-cloud-call-center)

-----

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