---
description: Compare LiveAgent vs ViaDialog to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs ViaDialog Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [LiveAgent \<span\>vs\</span\> ViaDialog](https://www.capterra.co.nz/compare/102188/1041646/liveagent/vs/viaflow)

# Compare LiveAgent vs ViaDialog

Canonical: https://www.capterra.co.nz/compare/102188/1041646/liveagent/vs/viaflow

> Detailed comparison between LiveAgent and ViaDialog. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | ViaDialog |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 1753 | 4 |
| **Starting Price** | US$15.00 | €39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### ViaDialog

Designed for mid-sized to large enterprises seeking AI-powered, omnichannel customer service to boost efficiency, scale operations, and improve CX across voice, chat, email, and more.

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Activity Tracking
- Automatic Call Distribution
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Dashboard
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Natural Language Processing
- Performance Management
- Real-Time Data
- Surveys & Feedback
- Task Automation
- Video Chat
- Video Conferencing
- Video Support

### ViaDialog

- AI/Machine Learning
- API
- Activity Tracking
- Automatic Call Distribution
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Dashboard
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Natural Language Processing
- Performance Management
- Real-Time Data
- Surveys & Feedback
- Task Automation
- Video Chat
- Video Conferencing
- Video Support

## Links

- [View LiveAgent Profile](https://www.capterra.co.nz/software/102188/liveagent)
- [View ViaDialog Profile](https://www.capterra.co.nz/software/1041646/viaflow)
- [View Original Comparison](https://www.capterra.co.nz/compare/102188/1041646/liveagent/vs/viaflow)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs ViaDialog Comparison - Capterra New Zealand 2026","description":"Compare LiveAgent vs ViaDialog to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.","url":"https://www.capterra.co.nz/compare/102188/1041646/liveagent/vs/viaflow","about":[{"@id":"https://www.capterra.co.nz/software/102188/liveagent#software"},{"@id":"https://www.capterra.co.nz/software/1041646/viaflow#software"}],"breadcrumb":{"@id":"https://www.capterra.co.nz/compare/102188/1041646/liveagent/vs/viaflow#breadcrumblist"},"@id":"https://www.capterra.co.nz/compare/102188/1041646/liveagent/vs/viaflow#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.co.nz/software/102188/liveagent","@id":"https://www.capterra.co.nz/software/102188/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"ViaDialog","description":"Viadialog is an AI-powered cloud contact center platform that helps businesses manage customer interactions across voice, email, chat, SMS, WhatsApp, and social media — all in one place. Designed for support and sales teams, it combines smart automation, omnichannel routing, and no-code workflows to boost productivity and customer satisfaction. With Viadialog, you can deploy intelligent chatbots, automate repetitive tasks, monitor performance in real time, and integrate seamlessly with your CRM. Scalable, GDPR-compliant, and fully cloud-based, Viadialog is ideal for companies looking to modernize their contact center with AI while keeping a human touch.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e5503c31-1332-47d0-98bf-97ad24010764.jpeg","url":"https://www.capterra.co.nz/software/1041646/viaflow","@id":"https://www.capterra.co.nz/software/1041646/viaflow#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":4},"offers":{"price":"39","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"@id":"https://www.capterra.co.nz/compare/102188/1041646/liveagent/vs/viaflow#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"/directory/32035/contact-center/software","@type":"ListItem"},{"name":"LiveAgent vs ViaDialog","position":3,"item":"https://www.capterra.co.nz/compare/102188/1041646/liveagent/vs/viaflow","@type":"ListItem"}]}]}
</script>