---
description: Compare LiveAgent vs Centribal to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Centribal Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> Centribal](https://www.capterra.co.nz/compare/102188/1032932/liveagent/vs/centribal)

# Compare LiveAgent vs Centribal

Canonical: https://www.capterra.co.nz/compare/102188/1032932/liveagent/vs/centribal

> Detailed comparison between LiveAgent and Centribal. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Centribal |
| **Overall rating** | 4.7/5 | 4.3/5 |
| **Total Reviews** | 1755 | 4 |
| **Starting Price** | US$15.00 | US$140.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Centribal

Their plans adapt to all the needs of different types of companies. Some of their success stories mention that the implementation of the chatbot with Centribal allows them to reflect 20-30% of queries

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Alerts/Escalation
- CRM
- Chat/Messaging
- Communication Management
- Configurable Workflow
- Customisable Branding
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Transcripts/Chat History
- Workflow Management

### Centribal

- AI/Machine Learning
- API
- Alerts/Escalation
- CRM
- Chat/Messaging
- Communication Management
- Configurable Workflow
- Customisable Branding
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Transcripts/Chat History
- Workflow Management

## Links

- [View LiveAgent Profile](https://www.capterra.co.nz/software/102188/liveagent)
- [View Centribal Profile](https://www.capterra.co.nz/software/1032932/centribal)
- [View Original Comparison](https://www.capterra.co.nz/compare/102188/1032932/liveagent/vs/centribal)

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