---
description: Compare LiveAgent vs Zendesk Sunshine to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs Zendesk Sunshine Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> Zendesk Sunshine](https://www.capterra.co.nz/compare/102188/1024611/liveagent/vs/zendesk-sunshine)

# Compare LiveAgent vs Zendesk Sunshine

Canonical: https://www.capterra.co.nz/compare/102188/1024611/liveagent/vs/zendesk-sunshine

> Detailed comparison between LiveAgent and Zendesk Sunshine. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Zendesk Sunshine |
| **Overall rating** | 4.7/5 | 3.0/5 |
| **Total Reviews** | 1753 | 2 |
| **Starting Price** | US$15.00 | US$495.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Zendesk Sunshine

\-

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Automated Responses
- Automated Routing
- Call Tracking
- Canned Responses
- Chatbot
- Computer Telephony Integration
- Customer Experience Management
- Customer Support
- Email Monitoring
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Natural Language Processing
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History

### Zendesk Sunshine

- AI/Machine Learning
- API
- Automated Responses
- Automated Routing
- Canned Responses
- Chatbot
- Customer Experience Management
- Customer Support
- Live Chat
- Mobile Access
- Multi-Channel Communication
- Natural Language Processing
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History

## Links

- [View LiveAgent Profile](https://www.capterra.co.nz/software/102188/liveagent)
- [View Zendesk Sunshine Profile](https://www.capterra.co.nz/software/1024611/zendesk-sunshine)
- [View Original Comparison](https://www.capterra.co.nz/compare/102188/1024611/liveagent/vs/zendesk-sunshine)

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