---
description: Compare LiveAgent vs BookStack to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: LiveAgent vs BookStack Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent \<span\>vs\</span\> BookStack](https://www.capterra.co.nz/compare/102188/1024155/liveagent/vs/bookstack)

# Compare LiveAgent vs BookStack

Canonical: https://www.capterra.co.nz/compare/102188/1024155/liveagent/vs/bookstack

> Detailed comparison between LiveAgent and BookStack. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | BookStack |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 1753 | 3 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Not Offered |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### BookStack

\-

## Key features

### LiveAgent

- API
- Access Controls/Permissions
- Call Tracking
- Call Tracking Metrics
- Catalog Management
- Commenting/Notes
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- Drag & Drop
- Email Monitoring
- Full Text Search
- Knowledge Base Management
- Lead Management
- Multi-Language
- Natural Language Processing
- SSL Security
- Single Sign On
- Transfers/Routing

### BookStack

- API
- Access Controls/Permissions
- Catalog Management
- Commenting/Notes
- Customisable Branding
- Customisable Templates
- Drag & Drop
- Full Text Search
- Knowledge Base Management
- Multi-Language
- SSL Security
- Single Sign On

## Links

- [View LiveAgent Profile](https://www.capterra.co.nz/software/102188/liveagent)
- [View BookStack Profile](https://www.capterra.co.nz/software/1024155/bookstack)
- [View Original Comparison](https://www.capterra.co.nz/compare/102188/1024155/liveagent/vs/bookstack)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs BookStack Comparison - Capterra New Zealand 2026","description":"Compare LiveAgent vs BookStack to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.","url":"https://www.capterra.co.nz/compare/102188/1024155/liveagent/vs/bookstack","about":[{"@id":"https://www.capterra.co.nz/software/102188/liveagent#software"},{"@id":"https://www.capterra.co.nz/software/1024155/bookstack#software"}],"breadcrumb":{"@id":"https://www.capterra.co.nz/compare/102188/1024155/liveagent/vs/bookstack#breadcrumblist"},"@id":"https://www.capterra.co.nz/compare/102188/1024155/liveagent/vs/bookstack#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.co.nz/software/102188/liveagent","@id":"https://www.capterra.co.nz/software/102188/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"BookStack","description":"BookStack is an open-source knowledge management platform focused on design and usability. It features a WYSIWYG editor allowing you to easily create content within a set Book, Chapter &amp; Page structure. \n\nThe system has been continuously developed in the open for over 6 years, with a growing support and development community. \n\nFeatures such as draw.io integration, easy &amp; powerful searching and page revision control ensure a great user experience when creating and view content.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/089de322-1517-43bb-8e2e-1cff808e2052.png","url":"https://www.capterra.co.nz/software/1024155/bookstack","@id":"https://www.capterra.co.nz/software/1024155/bookstack#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":3},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@id":"https://www.capterra.co.nz/compare/102188/1024155/liveagent/vs/bookstack#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Quality Assurance Software","position":2,"item":"/directory/33415/contact-center-quality-assurance/software","@type":"ListItem"},{"name":"LiveAgent vs BookStack","position":3,"item":"https://www.capterra.co.nz/compare/102188/1024155/liveagent/vs/bookstack","@type":"ListItem"}]}]}
</script>