---
description: Compare Amazon Lex vs Fathom to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Amazon Lex vs Fathom Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/30938/artificial-intelligence/software) > [Amazon Lex \<span\>vs\</span\> Fathom](https://www.capterra.co.nz/compare/1016994/1037530/amazon-lex/vs/fathom)

# Compare Amazon Lex vs Fathom

Canonical: https://www.capterra.co.nz/compare/1016994/1037530/amazon-lex/vs/fathom

> Detailed comparison between Amazon Lex and Fathom. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Amazon Lex | Fathom |
| **Overall rating** | 4.0/5 | 5.0/5 |
| **Total Reviews** | 2 | 807 |
| **Starting Price** | - | US$15.00 |
| **Free Trial** | - | Yes |
| **Free Version** | - | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, Knowledge Base | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Documentation | Webinars, Documentation |

## Best for

### Amazon Lex

\-

### Fathom

Anyone who is on a lot of video calls: Sales and customer success professionals, founders, businesses with remote teams, consultants, etc.

## Key features

### Amazon Lex

- AI/Machine Learning
- Chat/Messaging
- Chatbot
- Live Chat
- Natural Language Processing
- Sentiment Analysis
- Speech Recognition

### Fathom

- AI/Machine Learning
- API
- CRM
- Call Management
- Call Tracking
- Chatbot
- Code-free Development
- Configurable Workflow
- Customisable Branding
- Live Chat
- Natural Language Processing
- Real-Time Data
- Recording
- Reminders
- Sentiment Analysis
- Single Sign On
- Speech Recognition
- Timecoding
- Video Conferencing

## Links

- [View Amazon Lex Profile](https://www.capterra.co.nz/software/1016994/amazon-lex)
- [View Fathom Profile](https://www.capterra.co.nz/software/1037530/fathom)
- [View Original Comparison](https://www.capterra.co.nz/compare/1016994/1037530/amazon-lex/vs/fathom)

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