---
description: Compare SMART Service Desk vs Salesforce Service Cloud to learn about each of the product's price, benefits and disadvantages. Choose the best software for your business in New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SMART Service Desk vs Salesforce Service Cloud Comparison - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [SMART Service Desk \<span\>vs\</span\> Salesforce Service Cloud](https://www.capterra.co.nz/compare/100670/136189/smart-service-desk-itsm/vs/salesforce)

# Compare SMART Service Desk vs Salesforce Service Cloud

Canonical: https://www.capterra.co.nz/compare/100670/136189/smart-service-desk-itsm/vs/salesforce

> Detailed comparison between SMART Service Desk and Salesforce Service Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SMART Service Desk | Salesforce Service Cloud |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 31 | 820 |
| **Starting Price** | - | US$25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### SMART Service Desk

Banks, Retails, Automobiles, FMCG, Universities, Manufacturing, Pharmacy, construction, Real estate, Government, all other private and government sector organizations

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

## Key features

### SMART Service Desk

- API
- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Availability Management
- Change Management
- Contract/License Management
- Customisable Branding
- Incident Management
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Problem Management
- Project Management
- Real-Time Chat
- Release Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### Salesforce Service Cloud

- API
- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Availability Management
- Change Management
- Contract/License Management
- Customisable Branding
- Incident Management
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Problem Management
- Project Management
- Real-Time Chat
- Release Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View SMART Service Desk Profile](https://www.capterra.co.nz/software/100670/smart-service-desk-itsm)
- [View Salesforce Service Cloud Profile](https://www.capterra.co.nz/software/136189/salesforce)
- [View Original Comparison](https://www.capterra.co.nz/compare/100670/136189/smart-service-desk-itsm/vs/salesforce)

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