---
description: Learn more about Dynamics 365 Customer Service price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Dynamics 365 Customer Service Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Dynamics 365 Customer Service](/software/213170/dynamics-365-customer-service) > [Dynamics 365 Customer Service Alternatives](https://www.capterra.co.nz/alternatives/213170/dynamics-365-customer-service)

# Alternatives to Dynamics 365 Customer Service

Canonical: https://www.capterra.co.nz/alternatives/213170/dynamics-365-customer-service

> Explore the top alternatives to Dynamics 365 Customer Service. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2213 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
   - [View profile](https://www.capterra.co.nz/software/169505/zoho-desk)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.nz/compare/169505/213170/zoho-desk/vs/dynamics-365-customer-service)
2. **Zendesk Suite** — 4.4/5 (4083 reviews) — Zendesk is the all-in-one customer service support software that delivers exceptional experiences.
   - [View profile](https://www.capterra.co.nz/software/164283/zendesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.nz/compare/164283/213170/zendesk/vs/dynamics-365-customer-service)
3. **Freshdesk** — 4.5/5 (3460 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.co.nz/software/124981/freshdesk)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.nz/compare/124981/213170/freshdesk/vs/dynamics-365-customer-service)
4. **TeamViewer ONE** — 4.6/5 (11629 reviews) — TeamViewer ONE is an all-in-one IT management platform that combines remote access, endpoint monitoring, and AI-powered automation.
   - [View profile](https://www.capterra.co.nz/software/122252/teamviewer)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.nz/compare/122252/213170/teamviewer/vs/dynamics-365-customer-service)
5. **LiveChat** — 4.6/5 (1727 reviews) — LiveChat enables you to have real-time conversations with your customers while they are on your website.
   - [View profile](https://www.capterra.co.nz/software/62194/livechat)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.nz/compare/62194/213170/livechat/vs/dynamics-365-customer-service)
6. **Zoho Assist** — 4.7/5 (1446 reviews) — Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
   - [View profile](https://www.capterra.co.nz/software/181775/zoho-assist)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.nz/compare/181775/213170/zoho-assist/vs/dynamics-365-customer-service)
7. **LiveAgent** — 4.7/5 (1786 reviews) — Award-winning help desk, ticketing, live chat, and call center software, easy to use from the start. Try it with a free 1-month trial.
   - [View profile](https://www.capterra.co.nz/software/102188/liveagent)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.nz/compare/102188/213170/liveagent/vs/dynamics-365-customer-service)
8. **Freshservice** — 4.5/5 (753 reviews) — Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
   - [View profile](https://www.capterra.co.nz/software/132997/freshservice)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.nz/compare/132997/213170/freshservice/vs/dynamics-365-customer-service)
9. **Tidio** — 4.7/5 (590 reviews) — Tidio is customer service software with live chat, help desk, chatbot, and AI agent options designed to streamline support.
   - [View profile](https://www.capterra.co.nz/software/144040/tidio-chat)
   - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.nz/compare/144040/213170/tidio-chat/vs/dynamics-365-customer-service)
10. **HelpDesk** — 4.6/5 (180 reviews) — HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
    - [View profile](https://www.capterra.co.nz/software/185973/helpdesk)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.nz/compare/185973/213170/helpdesk/vs/dynamics-365-customer-service)
11. **Guru** — 4.8/5 (639 reviews) — The AI Source of Truth that connects your company’s knowledge, delivers verified answers, and builds trust automatically.
    - [View profile](https://www.capterra.co.nz/software/145390/guru)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.nz/compare/145390/213170/guru/vs/dynamics-365-customer-service)
12. **BOSSDesk** — 4.7/5 (140 reviews) — BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
    - [View profile](https://www.capterra.co.nz/software/144825/boss-solutions)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.nz/compare/144825/213170/boss-solutions/vs/dynamics-365-customer-service)
13. **Giva** — 4.9/5 (57 reviews) — The Apple MAC of change management software in the cloud.
    - [View profile](https://www.capterra.co.nz/software/135094/giva-customer-service)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.nz/compare/135094/213170/giva-customer-service/vs/dynamics-365-customer-service)
14. **SysAid** — 4.5/5 (520 reviews) — Cloud-based IT service management (ITSM) platform powered by Agentic AI, automating the repetitive tasks and workflows, and more.
    - [View profile](https://www.capterra.co.nz/software/107225/sysaid)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.nz/compare/107225/213170/sysaid/vs/dynamics-365-customer-service)
15. **ServiceNow** — 4.5/5 (351 reviews) — CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system.
    - [View profile](https://www.capterra.co.nz/software/152871/servicenow)
    - [Compare vs Dynamics 365 Customer Service](https://www.capterra.co.nz/compare/152871/213170/servicenow/vs/dynamics-365-customer-service)

## Related Categories

- [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/alternatives/213170/dynamics-365-customer-service)
- [View Product Profile](https://www.capterra.co.nz/software/213170/dynamics-365-customer-service)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/213170/Dynamics-365-Customer-Service/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/213170/dynamics-365-customer-service> |
| en-AU | <https://www.capterra.com.au/alternatives/213170/dynamics-365-customer-service> |
| en-CA | <https://www.capterra.ca/alternatives/213170/dynamics-365-customer-service> |
| en-GB | <https://www.capterra.co.uk/alternatives/213170/dynamics-365-customer-service> |
| en-IE | <https://www.capterra.ie/alternatives/213170/dynamics-365-customer-service> |
| en-IL | <https://www.capterra.co.il/alternatives/213170/dynamics-365-customer-service> |
| en-IN | <https://www.capterra.in/alternatives/213170/dynamics-365-customer-service> |
| en-NZ | <https://www.capterra.co.nz/alternatives/213170/dynamics-365-customer-service> |
| en-SG | <https://www.capterra.com.sg/alternatives/213170/dynamics-365-customer-service> |
| en-ZA | <https://www.capterra.co.za/alternatives/213170/dynamics-365-customer-service> |

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