---
description: Learn more about calldesk price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: calldesk Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [calldesk](/software/197182/calldesk) > [calldesk Alternatives](https://www.capterra.co.nz/alternatives/197182/calldesk)

# Alternatives to calldesk

Canonical: https://www.capterra.co.nz/alternatives/197182/calldesk

> Explore the top alternatives to calldesk. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4090 reviews) — Zendesk offers a fully integrated call center built right into its support platform.
   - [View profile](https://www.capterra.co.nz/software/164283/zendesk)
   - [Compare vs calldesk](https://www.capterra.co.nz/compare/164283/197182/zendesk/vs/calldesk)
2. **Fathom** — 5.0/5 (809 reviews) — Free AI Meeting Assistant that instantly records, transcribes, and summarizes your meetings, so you never need to take notes again.
   - [View profile](https://www.capterra.co.nz/software/1037530/fathom)
   - [Compare vs calldesk](https://www.capterra.co.nz/compare/197182/1037530/calldesk/vs/fathom)
3. **Compass** — 5.0/5 (26 reviews) — Compass is a self-hosted AI platform for secure, private use in regulated industries like healthcare, legal, and financial services.
   - [View profile](https://www.capterra.co.nz/software/1096403/Compass)
   - [Compare vs calldesk](https://www.capterra.co.nz/compare/197182/1096403/calldesk/vs/Compass)
4. **Intelswift** — 4.8/5 (16 reviews) — AI-first customer service software boosts live agent efficiency by 45%, automates up to 70% of routine \& deliver human-centered service
   - [View profile](https://www.capterra.co.nz/software/1072958/Intelswift)
   - [Compare vs calldesk](https://www.capterra.co.nz/compare/197182/1072958/calldesk/vs/Intelswift)
5. **Tidio** — 4.7/5 (590 reviews) — Tidio is customer support software that enables you to provide timely support and generate sales with live chat, automation, and AI.
   - [View profile](https://www.capterra.co.nz/software/144040/tidio-chat)
   - [Compare vs calldesk](https://www.capterra.co.nz/compare/144040/197182/tidio-chat/vs/calldesk)
6. **Gladly** — 4.8/5 (139 reviews) — Gladly unifies voice, IVR, and AI into one seamless platform built to modernize call centers and drive loyalty at scale.
   - [View profile](https://www.capterra.co.nz/software/156723/gladly)
   - [Compare vs calldesk](https://www.capterra.co.nz/compare/156723/197182/gladly/vs/calldesk)
7. **Dialpad** — 4.2/5 (570 reviews) — The AI-native call center that resolves issues, not just routes them.
   - [View profile](https://www.capterra.co.nz/software/190976/dialpad-sell)
   - [Compare vs calldesk](https://www.capterra.co.nz/compare/190976/197182/dialpad-sell/vs/calldesk)
8. **LiveAgent** — 4.7/5 (1787 reviews) — Award-winning call center and help desk software with AI features, easy to use from day one. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.co.nz/software/102188/liveagent)
   - [Compare vs calldesk](https://www.capterra.co.nz/compare/102188/197182/liveagent/vs/calldesk)
9. **Sobot** — 4.9/5 (113 reviews) — Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API.
   - [View profile](https://www.capterra.co.nz/software/1072329/Sobot)
   - [Compare vs calldesk](https://www.capterra.co.nz/compare/197182/1072329/calldesk/vs/Sobot)
10. **Gong.io** — 4.8/5 (561 reviews) — Gong helps revenue teams with deal execution, strategic initiatives, conversation intelligence, forecasting, and customer engagement.
    - [View profile](https://www.capterra.co.nz/software/157969/gong-io)
    - [Compare vs calldesk](https://www.capterra.co.nz/compare/157969/197182/gong-io/vs/calldesk)
11. **Text** — 4.7/5 (30 reviews) — Customer service software that drives revenue. AI agents, live chat, tickets, and automation in one inbox.
    - [View profile](https://www.capterra.co.nz/software/1078275/Text-App)
    - [Compare vs calldesk](https://www.capterra.co.nz/compare/197182/1078275/calldesk/vs/Text-App)
12. **Genesys Cloud CX** — 4.3/5 (268 reviews) — Genesys Cloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
    - [View profile](https://www.capterra.co.nz/software/21409/genesys-cloud)
    - [Compare vs calldesk](https://www.capterra.co.nz/compare/21409/197182/genesys-cloud/vs/calldesk)
13. **Sprinklr** — 4.3/5 (91 reviews) — Unify every customer conversation across 30+ channels with Sprinklr's AI-native contact center. Resolve faster and cut costs.
    - [View profile](https://www.capterra.co.nz/software/131274/sprinklr-platform)
    - [Compare vs calldesk](https://www.capterra.co.nz/compare/131274/197182/sprinklr-platform/vs/calldesk)
14. **inconnect** — 3.9/5 (19 reviews) — Connect and centralize all your CX channels
    - [View profile](https://www.capterra.co.nz/software/164772/omnichannel)
    - [Compare vs calldesk](https://www.capterra.co.nz/compare/164772/197182/omnichannel/vs/calldesk)
15. **Eloquant** — 4.3/5 (19 reviews) — All-in-one open Cloud Contact Center CX platform to manage, orchestrate, measure and improve their conversations with their customers.
    - [View profile](https://www.capterra.co.nz/software/1022365/eloquant)
    - [Compare vs calldesk](https://www.capterra.co.nz/compare/197182/1022365/calldesk/vs/eloquant)

## Related Categories

- [Call Centre Software](https://www.capterra.co.nz/directory/30007/call-center/software)
- [IVR Software](https://www.capterra.co.nz/directory/30231/ivr/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/alternatives/197182/calldesk)
- [View Product Profile](https://www.capterra.co.nz/software/197182/calldesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/197182/Calldesk/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/197182/calldesk> |
| en-AU | <https://www.capterra.com.au/alternatives/197182/calldesk> |
| en-CA | <https://www.capterra.ca/alternatives/197182/calldesk> |
| en-GB | <https://www.capterra.co.uk/alternatives/197182/calldesk> |
| en-IE | <https://www.capterra.ie/alternatives/197182/calldesk> |
| en-IL | <https://www.capterra.co.il/alternatives/197182/calldesk> |
| en-IN | <https://www.capterra.in/alternatives/197182/calldesk> |
| en-NZ | <https://www.capterra.co.nz/alternatives/197182/calldesk> |
| en-SG | <https://www.capterra.com.sg/alternatives/197182/calldesk> |
| en-ZA | <https://www.capterra.co.za/alternatives/197182/calldesk> |
| fr | <https://www.capterra.fr/alternatives/197182/calldesk> |
| fr-BE | <https://fr.capterra.be/alternatives/197182/calldesk> |
| fr-CA | <https://fr.capterra.ca/alternatives/197182/calldesk> |
| fr-LU | <https://www.capterra.lu/alternatives/197182/calldesk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"calldesk","description":"See our list of calldesk alternatives on Capterra New Zealand. On our platform, find open source, cloud-based software and verified software reviews to meet your business needs.","url":"https://www.capterra.co.nz/alternatives/197182/calldesk","about":{"@id":"https://www.capterra.co.nz/alternatives/197182/calldesk#software"},"breadcrumb":{"@id":"https://www.capterra.co.nz/alternatives/197182/calldesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.nz/alternatives/197182/calldesk#webpage","mainEntity":{"@id":"https://www.capterra.co.nz/alternatives/197182/calldesk#software"},"isPartOf":{"@id":"https://www.capterra.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.capterra.co.nz/#organization"}},{"name":"calldesk","url":"https://www.capterra.co.nz/software/197182/calldesk","@type":"SoftwareApplication","@id":"https://www.capterra.co.nz/software/197182/calldesk#software","publisher":{"@id":"https://www.capterra.co.nz/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"50000","@type":"Offer"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"calldesk","position":3,"item":"/software/197182/calldesk","@type":"ListItem"},{"name":"calldesk Alternatives","position":4,"item":"https://www.capterra.co.nz/alternatives/197182/calldesk","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/alternatives/197182/calldesk#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"calldesk Alternatives - Capterra NZ","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Zendesk Suite","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.co.nz/software/164283/zendesk","@type":"ListItem"},{"name":"Fathom","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8880bb36-4fe3-4356-8866-76a89e224291.jpeg","url":"https://www.capterra.co.nz/software/1037530/fathom","@type":"ListItem"},{"name":"Compass","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3f6794bf-8747-4116-bf13-a7066594cfd0.png","url":"https://www.capterra.co.nz/software/1096403/Compass","@type":"ListItem"},{"name":"Intelswift","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/97836c9a-6f4d-4e19-8edc-a16ccc128369.jpeg","url":"https://www.capterra.co.nz/software/1072958/Intelswift","@type":"ListItem"},{"name":"Tidio","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.capterra.co.nz/software/144040/tidio-chat","@type":"ListItem"},{"name":"Gladly","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dab059e7-a1e2-4805-84a5-1a1e7e71449b.png","url":"https://www.capterra.co.nz/software/156723/gladly","@type":"ListItem"},{"name":"Dialpad","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.capterra.co.nz/software/190976/dialpad-sell","@type":"ListItem"},{"name":"LiveAgent","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.co.nz/software/102188/liveagent","@type":"ListItem"},{"name":"Sobot","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/842aa0f1-659b-4283-b84d-f66a8fe6f828.jpeg","url":"https://www.capterra.co.nz/software/1072329/Sobot","@type":"ListItem"},{"name":"Gong.io","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c86537fa-15d5-4939-8e67-f8221bd3fd6f.png","url":"https://www.capterra.co.nz/software/157969/gong-io","@type":"ListItem"},{"name":"Text","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/10d06d1a-f4e6-4b5c-8611-ce0f6b295f67.png","url":"https://www.capterra.co.nz/software/1078275/Text-App","@type":"ListItem"},{"name":"Genesys Cloud CX","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2833abc6-12c1-4581-8cc9-406ab7f5dd49.png","url":"https://www.capterra.co.nz/software/21409/genesys-cloud","@type":"ListItem"},{"name":"Sprinklr","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0490fe8-5643-494f-b180-6fc2b6e0b6f8.png","url":"https://www.capterra.co.nz/software/131274/sprinklr-platform","@type":"ListItem"},{"name":"inconnect","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/23b6f0f7-ea57-4bcf-86e1-dd2df8565d5a.png","url":"https://www.capterra.co.nz/software/164772/omnichannel","@type":"ListItem"},{"name":"Eloquant","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2b64e0df-acc0-40d0-9bb5-a370fc76d43e.jpeg","url":"https://www.capterra.co.nz/software/1022365/eloquant","@type":"ListItem"}],"@id":"https://www.capterra.co.nz/alternatives/197182/calldesk#itemlist","numberOfItems":15}
</script>