---
description: Learn more about ServiceNow Customer Service Management price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceNow Customer Service Management Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [ServiceNow Customer Service Management](/software/192052/servicenow-customer-service-management) > [ServiceNow Customer Service Management Alternatives](https://www.capterra.co.nz/alternatives/192052/servicenow-customer-service-management)

# Alternatives to ServiceNow Customer Service Management

Canonical: https://www.capterra.co.nz/alternatives/192052/servicenow-customer-service-management

> Explore the top alternatives to ServiceNow Customer Service Management. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zendesk Suite** — 4.4/5 (4090 reviews) — Zendesk is the all-in-one customer service support software that delivers exceptional experiences.
   - [View profile](https://www.capterra.co.nz/software/164283/zendesk)
   - [Compare vs ServiceNow Customer Service Management](https://www.capterra.co.nz/compare/164283/192052/zendesk/vs/servicenow-customer-service-management)
2. **Freshdesk** — 4.5/5 (3470 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.co.nz/software/124981/freshdesk)
   - [Compare vs ServiceNow Customer Service Management](https://www.capterra.co.nz/compare/124981/192052/freshdesk/vs/servicenow-customer-service-management)
3. **Bitrix24** — 4.2/5 (1002 reviews) — Bitrix24 is \#1 free client management (CRM) and customer service solution, used by 15 million businesses worldwide.
   - [View profile](https://www.capterra.co.nz/software/113540/bitrix24)
   - [Compare vs ServiceNow Customer Service Management](https://www.capterra.co.nz/compare/113540/192052/bitrix24/vs/servicenow-customer-service-management)
4. **Zoho Assist** — 4.7/5 (1476 reviews) — Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.
   - [View profile](https://www.capterra.co.nz/software/181775/zoho-assist)
   - [Compare vs ServiceNow Customer Service Management](https://www.capterra.co.nz/compare/181775/192052/zoho-assist/vs/servicenow-customer-service-management)
5. **Superchat** — 4.8/5 (308 reviews) — Superchat gives businesses an easy way to communicate with customers and to create unique customer experiences.
   - [View profile](https://www.capterra.co.nz/software/210968/superchat)
   - [Compare vs ServiceNow Customer Service Management](https://www.capterra.co.nz/compare/192052/210968/servicenow-customer-service-management/vs/superchat)
6. **Front** — 4.5/5 (288 reviews) — Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours.
   - [View profile](https://www.capterra.co.nz/software/132901/front)
   - [Compare vs ServiceNow Customer Service Management](https://www.capterra.co.nz/compare/132901/192052/front/vs/servicenow-customer-service-management)
7. **Odoo** — 4.2/5 (1323 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
   - [View profile](https://www.capterra.co.nz/software/135618/odoo)
   - [Compare vs ServiceNow Customer Service Management](https://www.capterra.co.nz/compare/135618/192052/odoo/vs/servicenow-customer-service-management)
8. **NiCE CXone** — 4.2/5 (581 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.co.nz/software/134775/incontact-call-center-software)
   - [Compare vs ServiceNow Customer Service Management](https://www.capterra.co.nz/compare/134775/192052/incontact-call-center-software/vs/servicenow-customer-service-management)
9. **Yonyx** — 4.7/5 (258 reviews) — Yonyx interactive decision trees enable consistent, personalized customer service, improving Revenue, FCR, CSAT while reducing AHT.
   - [View profile](https://www.capterra.co.nz/software/130406/agi-self-service)
   - [Compare vs ServiceNow Customer Service Management](https://www.capterra.co.nz/compare/130406/192052/agi-self-service/vs/servicenow-customer-service-management)
10. **Genesys Cloud CX** — 4.3/5 (268 reviews) — Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
    - [View profile](https://www.capterra.co.nz/software/21409/genesys-cloud)
    - [Compare vs ServiceNow Customer Service Management](https://www.capterra.co.nz/compare/21409/192052/genesys-cloud/vs/servicenow-customer-service-management)
11. **JIRA Service Management** — 4.5/5 (775 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
    - [View profile](https://www.capterra.co.nz/software/138769/jira-service-management)
    - [Compare vs ServiceNow Customer Service Management](https://www.capterra.co.nz/compare/138769/192052/jira-service-management/vs/servicenow-customer-service-management)
12. **Salesforce Sales Cloud** — 4.4/5 (18806 reviews) — Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
    - [View profile](https://www.capterra.co.nz/software/61368/salesforce)
    - [Compare vs ServiceNow Customer Service Management](https://www.capterra.co.nz/compare/61368/192052/salesforce/vs/servicenow-customer-service-management)
13. **LiveAgent** — 4.7/5 (1787 reviews) — Award-winning help desk, ticketing, live chat, and call center software, easy to use from the start. Try it with a free 1-month trial.
    - [View profile](https://www.capterra.co.nz/software/102188/liveagent)
    - [Compare vs ServiceNow Customer Service Management](https://www.capterra.co.nz/compare/102188/192052/liveagent/vs/servicenow-customer-service-management)
14. **LiveChat** — 4.6/5 (1727 reviews) — LiveChat enables you to have real-time conversations with your customers while they are on your website.
    - [View profile](https://www.capterra.co.nz/software/62194/livechat)
    - [Compare vs ServiceNow Customer Service Management](https://www.capterra.co.nz/compare/62194/192052/livechat/vs/servicenow-customer-service-management)
15. **Tidio** — 4.7/5 (590 reviews) — Tidio is customer service software with live chat, help desk, chatbot, and AI agent options designed to streamline support.
    - [View profile](https://www.capterra.co.nz/software/144040/tidio-chat)
    - [Compare vs ServiceNow Customer Service Management](https://www.capterra.co.nz/compare/144040/192052/tidio-chat/vs/servicenow-customer-service-management)

## Related Categories

- [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software)
- [Customer Support Software](https://www.capterra.co.nz/directory/32315/customer-support/software)
- [Issue Tracking Software](https://www.capterra.co.nz/directory/30675/issue-tracking/software)
- [Customer Communications Management Software](https://www.capterra.co.nz/directory/31002/customer-communications-management/software)
- [Workflow Management Software](https://www.capterra.co.nz/directory/30091/workflow-management/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/alternatives/192052/servicenow-customer-service-management)
- [View Product Profile](https://www.capterra.co.nz/software/192052/servicenow-customer-service-management)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/192052/servicenow-customer-service-management> |
| de-AT | <https://www.capterra.at/alternatives/192052/servicenow-customer-service-management> |
| de-CH | <https://www.capterra.ch/alternatives/192052/servicenow-customer-service-management> |
| en | <https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/192052/servicenow-customer-service-management> |
| en-AU | <https://www.capterra.com.au/alternatives/192052/servicenow-customer-service-management> |
| en-CA | <https://www.capterra.ca/alternatives/192052/servicenow-customer-service-management> |
| en-GB | <https://www.capterra.co.uk/alternatives/192052/servicenow-customer-service-management> |
| en-IE | <https://www.capterra.ie/alternatives/192052/servicenow-customer-service-management> |
| en-IL | <https://www.capterra.co.il/alternatives/192052/servicenow-customer-service-management> |
| en-IN | <https://www.capterra.in/alternatives/192052/servicenow-customer-service-management> |
| en-NZ | <https://www.capterra.co.nz/alternatives/192052/servicenow-customer-service-management> |
| en-SG | <https://www.capterra.com.sg/alternatives/192052/servicenow-customer-service-management> |
| en-ZA | <https://www.capterra.co.za/alternatives/192052/servicenow-customer-service-management> |
| es | <https://www.capterra.es/alternatives/192052/servicenow-customer-service-management> |
| es-AR | <https://www.capterra.com.ar/alternatives/192052/servicenow-customer-service-management> |
| es-CL | <https://www.capterra.cl/alternatives/192052/servicenow-customer-service-management> |
| es-CO | <https://www.capterra.co/alternatives/192052/servicenow-customer-service-management> |
| es-CR | <https://www.capterra.co.cr/alternatives/192052/servicenow-customer-service-management> |
| es-DO | <https://www.capterra.do/alternatives/192052/servicenow-customer-service-management> |
| es-EC | <https://www.capterra.ec/alternatives/192052/servicenow-customer-service-management> |
| es-MX | <https://www.capterra.mx/alternatives/192052/servicenow-customer-service-management> |
| es-PA | <https://www.capterra.com.pa/alternatives/192052/servicenow-customer-service-management> |
| es-PE | <https://www.capterra.pe/alternatives/192052/servicenow-customer-service-management> |
| fr | <https://www.capterra.fr/alternatives/192052/servicenow-customer-service-management> |
| fr-BE | <https://fr.capterra.be/alternatives/192052/servicenow-customer-service-management> |
| fr-CA | <https://fr.capterra.ca/alternatives/192052/servicenow-customer-service-management> |
| fr-LU | <https://www.capterra.lu/alternatives/192052/servicenow-customer-service-management> |
| it | <https://www.capterra.it/alternatives/192052/servicenow-customer-service-management> |
| nl | <https://www.capterra.nl/alternatives/192052/servicenow-customer-service-management> |
| nl-BE | <https://www.capterra.be/alternatives/192052/servicenow-customer-service-management> |
| pt | <https://www.capterra.com.br/alternatives/192052/servicenow-customer-service-management> |
| pt-PT | <https://www.capterra.pt/alternatives/192052/servicenow-customer-service-management> |

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