---
description: Learn more about Cross-CX price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Cross-CX Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Cross-CX](/software/154612/cross-crm) > [Cross-CX Alternatives](https://www.capterra.co.nz/alternatives/154612/cross-crm)

# Alternatives to Cross-CX

Canonical: https://www.capterra.co.nz/alternatives/154612/cross-crm

> Explore the top alternatives to Cross-CX. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Leaptree Optimize** — 4.8/5 (12 reviews) — AI-powered QA built inside Salesforce that automates call center agent evaluations, boosting productivity and engagement.
   - [View profile](https://www.capterra.co.nz/software/1075162/Leaptree-Optimize)
   - [Compare vs Cross-CX](https://www.capterra.co.nz/compare/154612/1075162/cross-crm/vs/Leaptree-Optimize)
2. **NiCE CXone** — 4.2/5 (582 reviews) — Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
   - [View profile](https://www.capterra.co.nz/software/134775/incontact-call-center-software)
   - [Compare vs Cross-CX](https://www.capterra.co.nz/compare/134775/154612/incontact-call-center-software/vs/cross-crm)
3. **LiveAgent** — 4.7/5 (1789 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
   - [View profile](https://www.capterra.co.nz/software/102188/liveagent)
   - [Compare vs Cross-CX](https://www.capterra.co.nz/compare/102188/154612/liveagent/vs/cross-crm)
4. **Playvox** — 4.8/5 (109 reviews) — Boost contact center efficiency with Playvox WEM. Streamline operations, automate feedback with Playvox QM and monitor KPIs for success
   - [View profile](https://www.capterra.co.nz/software/164542/playvox)
   - [Compare vs Cross-CX](https://www.capterra.co.nz/compare/154612/164542/cross-crm/vs/playvox)
5. **Five9** — 4.2/5 (487 reviews) — Cloud CX Solution with Practical AI- Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration.
   - [View profile](https://www.capterra.co.nz/software/132405/five9)
   - [Compare vs Cross-CX](https://www.capterra.co.nz/compare/132405/154612/five9/vs/cross-crm)
6. **Genesys Cloud CX** — 4.3/5 (269 reviews) — Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
   - [View profile](https://www.capterra.co.nz/software/21409/genesys-cloud)
   - [Compare vs Cross-CX](https://www.capterra.co.nz/compare/21409/154612/genesys-cloud/vs/cross-crm)
7. **Zoho Desk** — 4.5/5 (2216 reviews) — Cloud-based help desk that unifies email, chat, phone, and social support into one workspace with automation and self-service tools.
   - [View profile](https://www.capterra.co.nz/software/169505/zoho-desk)
   - [Compare vs Cross-CX](https://www.capterra.co.nz/compare/154612/169505/cross-crm/vs/zoho-desk)
8. **Avaya Cloud Office** — 4.2/5 (45 reviews) — Communications and collaboration solution that helps businesses manage auto attendants, dialing, conferencing \& more.
   - [View profile](https://www.capterra.co.nz/software/212483/avaya-ip-office)
   - [Compare vs Cross-CX](https://www.capterra.co.nz/compare/154612/212483/cross-crm/vs/avaya-ip-office)
9. **Zendesk QA** — 4.9/5 (24 reviews) — Zendesk QA is a quality assurance solution that helps companies solidify customer relationships through excellent CX.
   - [View profile](https://www.capterra.co.nz/software/180104/klaus)
   - [Compare vs Cross-CX](https://www.capterra.co.nz/compare/154612/180104/cross-crm/vs/klaus)
10. **CloudTalk** — 4.4/5 (271 reviews) — CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today\!
    - [View profile](https://www.capterra.co.nz/software/182004/cloudtalk)
    - [Compare vs Cross-CX](https://www.capterra.co.nz/compare/154612/182004/cross-crm/vs/cloudtalk)
11. **VQ Online** — 4.7/5 (18 reviews) — An easy-to-use quality assurance tool for 50 to 5000+ agents. Real-time reporting. Flexible and cost-effective.
    - [View profile](https://www.capterra.co.nz/software/1019817/vq-online)
    - [Compare vs Cross-CX](https://www.capterra.co.nz/compare/154612/1019817/cross-crm/vs/vq-online)
12. **Klearcom** — 4.8/5 (11 reviews) — Automated IVR Testing Across 100+ Countries with Klearcom. Optimize your IVR testing with Klearcom’s non-intrusive SaaS platform.
    - [View profile](https://www.capterra.co.nz/software/1066714/klearcom)
    - [Compare vs Cross-CX](https://www.capterra.co.nz/compare/154612/1066714/cross-crm/vs/klearcom)
13. **XM for Customer Experience** — 4.6/5 (255 reviews) — Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform.
    - [View profile](https://www.capterra.co.nz/software/152924/customer-frontlines)
    - [Compare vs Cross-CX](https://www.capterra.co.nz/compare/152924/154612/customer-frontlines/vs/cross-crm)
14. **Salesforce Service Cloud** — 4.5/5 (832 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
    - [View profile](https://www.capterra.co.nz/software/136189/salesforce)
    - [Compare vs Cross-CX](https://www.capterra.co.nz/compare/136189/154612/salesforce/vs/cross-crm)
15. **Sprinklr** — 4.2/5 (94 reviews) — Manage all of your enterprise’s digital customer experiences in one place with Sprinklr—the world’s only Unified-CXM platform.
    - [View profile](https://www.capterra.co.nz/software/131274/sprinklr-platform)
    - [Compare vs Cross-CX](https://www.capterra.co.nz/compare/131274/154612/sprinklr-platform/vs/cross-crm)

## Related Categories

- [Customer Experience Software](https://www.capterra.co.nz/directory/30671/customer-experience/software)
- [Contact Centre Software](https://www.capterra.co.nz/directory/32035/contact-center/software)
- [Contact Centre Quality Assurance Software](https://www.capterra.co.nz/directory/33415/contact-center-quality-assurance/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/alternatives/154612/cross-crm)
- [View Product Profile](https://www.capterra.co.nz/software/154612/cross-crm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/154612/CROSS-CRM/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/154612/cross-crm> |
| en-AU | <https://www.capterra.com.au/alternatives/154612/cross-crm> |
| en-CA | <https://www.capterra.ca/alternatives/154612/cross-crm> |
| en-GB | <https://www.capterra.co.uk/alternatives/154612/cross-crm> |
| en-IE | <https://www.capterra.ie/alternatives/154612/cross-crm> |
| en-IL | <https://www.capterra.co.il/alternatives/154612/cross-crm> |
| en-IN | <https://www.capterra.in/alternatives/154612/cross-crm> |
| en-NZ | <https://www.capterra.co.nz/alternatives/154612/cross-crm> |
| en-SG | <https://www.capterra.com.sg/alternatives/154612/cross-crm> |
| en-ZA | <https://www.capterra.co.za/alternatives/154612/cross-crm> |
| fr | <https://www.capterra.fr/alternatives/154612/cross-crm> |
| fr-BE | <https://fr.capterra.be/alternatives/154612/cross-crm> |
| fr-CA | <https://fr.capterra.ca/alternatives/154612/cross-crm> |
| fr-LU | <https://www.capterra.lu/alternatives/154612/cross-crm> |

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