---
description: Learn more about HelpDeskAdvanced price, benefits, and disadvantages for businesses in New Zealand. Read verified software reviews and find tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HelpDeskAdvanced Pricing, Reviews & Features - Capterra New Zealand 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [HelpDeskAdvanced](/software/120160/helpdeskadvanced) > [HelpDeskAdvanced Alternatives](https://www.capterra.co.nz/alternatives/120160/helpdeskadvanced)

# Alternatives to HelpDeskAdvanced

Canonical: https://www.capterra.co.nz/alternatives/120160/helpdeskadvanced

> Explore the top alternatives to HelpDeskAdvanced. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.5/5 (720 reviews) — Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
   - [View profile](https://www.capterra.co.nz/software/132997/freshservice)
   - [Compare vs HelpDeskAdvanced](https://www.capterra.co.nz/compare/120160/132997/helpdeskadvanced/vs/freshservice)
2. **ManageEngine ServiceDesk Plus** — 4.4/5 (231 reviews) — ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations.
   - [View profile](https://www.capterra.co.nz/software/179501/manageengine-service-desk-plus)
   - [Compare vs HelpDeskAdvanced](https://www.capterra.co.nz/compare/120160/179501/helpdeskadvanced/vs/manageengine-service-desk-plus)
3. **Zendesk Suite** — 4.4/5 (4079 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
   - [View profile](https://www.capterra.co.nz/software/164283/zendesk)
   - [Compare vs HelpDeskAdvanced](https://www.capterra.co.nz/compare/120160/164283/helpdeskadvanced/vs/zendesk)
4. **Deepser** — 4.6/5 (57 reviews) — Deepser is the only 100% Italian Service Management platform, unifying services in a customizable ecosystem built for performance.
   - [View profile](https://www.capterra.co.nz/software/178946/deepser)
   - [Compare vs HelpDeskAdvanced](https://www.capterra.co.nz/compare/120160/178946/helpdeskadvanced/vs/deepser)
5. **JIRA Service Management** — 4.5/5 (770 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.co.nz/software/138769/jira-service-management)
   - [Compare vs HelpDeskAdvanced](https://www.capterra.co.nz/compare/120160/138769/helpdeskadvanced/vs/jira-service-management)
6. **SysAid** — 4.5/5 (519 reviews) — Cloud-based IT service management (ITSM) platform powered by Agentic AI, automating the repetitive tasks and workflows, and more.
   - [View profile](https://www.capterra.co.nz/software/107225/sysaid)
   - [Compare vs HelpDeskAdvanced](https://www.capterra.co.nz/compare/107225/120160/sysaid/vs/helpdeskadvanced)
7. **monday service** — 4.6/5 (108 reviews) — AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI
   - [View profile](https://www.capterra.co.nz/software/1069948/monday-service)
   - [Compare vs HelpDeskAdvanced](https://www.capterra.co.nz/compare/120160/1069948/helpdeskadvanced/vs/monday-service)
8. **BOSSDesk** — 4.7/5 (140 reviews) — BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
   - [View profile](https://www.capterra.co.nz/software/144825/boss-solutions)
   - [Compare vs HelpDeskAdvanced](https://www.capterra.co.nz/compare/120160/144825/helpdeskadvanced/vs/boss-solutions)
9. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
   - [View profile](https://www.capterra.co.nz/software/133392/service-desk)
   - [Compare vs HelpDeskAdvanced](https://www.capterra.co.nz/compare/120160/133392/helpdeskadvanced/vs/service-desk)
10. **TIKTING** (0 reviews) — TIKTING® Help Desk \& Change Management System. ITIL v4 Compliant ITSM Priority, Levels and SLA AI Tickets KB \& Chat Fully Customizable
    - [View profile](https://www.capterra.co.nz/software/1038612/tikting)
    - [Compare vs HelpDeskAdvanced](https://www.capterra.co.nz/compare/120160/1038612/helpdeskadvanced/vs/tikting)
11. **Hiver** — 4.7/5 (147 reviews) — Hiver is a modern, AI customer service platform that unifies all support channels in a simple, intuitive interface.
    - [View profile](https://www.capterra.co.nz/software/142975/hiver)
    - [Compare vs HelpDeskAdvanced](https://www.capterra.co.nz/compare/120160/142975/helpdeskadvanced/vs/hiver)
12. **TOPdesk** — 4.4/5 (111 reviews) — TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what.
    - [View profile](https://www.capterra.co.nz/software/127562/topdesk)
    - [Compare vs HelpDeskAdvanced](https://www.capterra.co.nz/compare/120160/127562/helpdeskadvanced/vs/topdesk)
13. **Issuetrak** — 4.6/5 (205 reviews) — Issue tracking tool that helps manufacturing businesses automate quality control \& customer service processes on a unified interface.
    - [View profile](https://www.capterra.co.nz/software/16499/issuetrak)
    - [Compare vs HelpDeskAdvanced](https://www.capterra.co.nz/compare/16499/120160/issuetrak/vs/helpdeskadvanced)
14. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — A scalable service desk with intentional, right-sized AI to cut resolution times. Easy to use, fully integrated, and sets up in days.
    - [View profile](https://www.capterra.co.nz/software/129478/solarwinds-service-desk)
    - [Compare vs HelpDeskAdvanced](https://www.capterra.co.nz/compare/120160/129478/helpdeskadvanced/vs/solarwinds-service-desk)
15. **OTRS** — 4.4/5 (96 reviews) — Fully-managed service management solution with ticketing, workflow automation \& notifications for ITSM, Customer Svc and Security.
    - [View profile](https://www.capterra.co.nz/software/127284/otrs)
    - [Compare vs HelpDeskAdvanced](https://www.capterra.co.nz/compare/120160/127284/helpdeskadvanced/vs/otrs)

## Related Categories

- [IT Service Software](https://www.capterra.co.nz/directory/30672/it-service/software)
- [Customer Service Software](https://www.capterra.co.nz/directory/22/customer-service/software)
- [ITSM Tools](https://www.capterra.co.nz/directory/30676/itsm/software)
- [Service Desk Software](https://www.capterra.co.nz/directory/31027/service-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.nz/alternatives/120160/helpdeskadvanced)
- [View Product Profile](https://www.capterra.co.nz/software/120160/helpdeskadvanced)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/120160/HelpDeskAdvanced/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/120160/helpdeskadvanced> |
| en-AU | <https://www.capterra.com.au/alternatives/120160/helpdeskadvanced> |
| en-CA | <https://www.capterra.ca/alternatives/120160/helpdeskadvanced> |
| en-GB | <https://www.capterra.co.uk/alternatives/120160/helpdeskadvanced> |
| en-IE | <https://www.capterra.ie/alternatives/120160/helpdeskadvanced> |
| en-IL | <https://www.capterra.co.il/alternatives/120160/helpdeskadvanced> |
| en-IN | <https://www.capterra.in/alternatives/120160/helpdeskadvanced> |
| en-NZ | <https://www.capterra.co.nz/alternatives/120160/helpdeskadvanced> |
| en-SG | <https://www.capterra.com.sg/alternatives/120160/helpdeskadvanced> |
| en-ZA | <https://www.capterra.co.za/alternatives/120160/helpdeskadvanced> |
| it | <https://www.capterra.it/alternatives/120160/helpdeskadvanced> |

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